1st/2nd Line IT Support Engineer - 12 mnth Contract to £130p/d

Job Title: IT Support Engineer
Job type: Contract
Duration: 10 months with extension possibilities
Location: Greenwich - Onsite 5 days a week
Day rate: £100.00to £130.00 per day inside IR35, depending on experience

We are working with an exciting client who are currently looking for a 1st/2nd IT Support Engineer to help with their IT issues. As the 1st/2nd Line Engineer will be the only IT Engineer within the client site giving them exposure to a variety of technologies and Networking systems.

You will be working alongside a Managed Service Provider, based at the client site. The 1st & 2nd Line IT Support Engineer will be given tasks to carry out from the Managed Service Provider and involved in projects but will be a direct contact for the school you will be supporting.

Key Responsibilities - 1st/2nd Line IT Support Engineer:

• Manage and maintain the school's Office 365 and Google Suite accounts to ensure access to shared drives and groups.
• Upgrade the school's MIS system (SIMS/FMS) to improve data management and reporting.
• Provide classroom support for audio and visual equipment, including projectors and interactive screens.
• Manage printer usage with the PaperCut system.
• Maintain and replace hardware, including Windows PCs, Chromebooks, and iPads.
• Make basic VoIP changes, such as updating names and recording holiday messages.
• Escalate support tickets as needed and manage staff and student accounts
• Manage the deployment of IT devices throughout the school.
• Update and manage the school's IT contracts and licenses.
• Provide training and support to staff to improve their IT knowledge and usage.
• Report any IT infrastructure abuse to the relevant third party and the school contact.

Essential Skills - 1st/2nd Line Support Engineer:

• Experience working in either a Google environment or Office 365, with basic troubleshooting experience, onboarding users, setting and removing licenses
• AV replacing TVs', Monitors, Projectors and troubleshooting sound issues
• Experience providing 1st line support
• Setting up and maintain hardware and devices

Desirable Skills - 1st/2nd Line IT Support Engineer:

• Ability to breakdown technical terms to non-technical people
• Networking, routers, switches, Internet filtering systems and Firewalls
• Ability to work under pressure
• Basic VoIP support
• Experience providing support in an Educational environment

If you are interested in this brilliant opportunity of becoming a 1st and 2nd IT Support Line Engineer that will allow you to enhance your skillset whilst working within an organisation that offer a range of growth opportunities, then apply and you will be contacted to discuss further.

1st line / First Line / 1st/2nd Line / 2nd Line / Second Line / IT Technician / Desktop Support / ICT / IT Analyst / IT Support / Office 365 / O365 / Google workspace / Google Work Space / AV / Audio Visual / A/V / Networking / Routers / Switches / Internet filtering systems / Firewalls / Helpdesk Engineer / School / Education