What we do

A TRUSTED TEAM WITH THE INSIGHT, EXPERTISE AND PACE TO CREATE BETTER OUTCOMES FOR OUR CLIENTS, THEIR CUSTOMERS AND THE COMMUNITIES THEY&rsquo;RE PART OF.
 We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience &ndash; bringing together the people, processes and knowledge businesses need to succeed. We&rsquo;re built on the ambition to make a positive difference. It&rsquo;s what Huntswood has done since we opened our doors over 25 years ago, and it&rsquo;s what every single one of us strives for today.

What we stand for

WE ARE HUNTSWOOD. THE PEOPLE WHO PUT PARTNERSHIP FIRST.

Who you'll work with

PASSIONATE PEOPLE HELPING PASSIONATE ORGANISATIONS Huntswood lives and breathes its mission; to put the right people in the right place at the right time to support its clients.
We are proud to employ dedicated and passionate people in the areas of:
<ul>
<li>Customer services and contact centre</li>
<li>Complaints and claims</li>
<li>Financial support</li>
<li>Data analysis and quality assurance</li>
<li>Past business review and file checking</li>
<li>Business processing and administration</li>
<li>Sales campaigns and telemarketing</li>
<li>Know your customer / customer due diligence</li>
<li>Operational management</li>
<li>Compliance and regulation</li>
<li>Many other niche skillsets which our clients require</li>
</ul>
Our highly skilled people are identified by our friendly and dedicated resourcing and recruitment teams, who are the first port of call if you're interested in being part of the Huntswood team.

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Our client, a leading organisation within the United Kingdom's Net Zero strategy, has an immediate opportunity for a Contract Manager to join the business. The Contract Manager will lead the planning of contracts, with values ranging from 50m to 1bn. This will include, The negotiation of Terms and Conditions The development of contract reporting obligations and reporting templates The development of contract management procedures, systems, and guidance, tailored to the requirements of new contracts. Supporting the Settlement and Forecasting Teams in understanding of payment mechanisms, providing advice and guidance on the suitability of the proposed settlement system and forecasting logic. The Contract Manager will also oversee, and relationship manage a portfolio of contracts, this will include, Account Management, managing contractual processes and issues, including actively identifying and resolving potential disputes, Review of information provided by developers for preparation and presentation of briefings to senior stakeholders on project progress. Scoping, instructing, and managing the work of appointed technical and financial advisors, A technically challenging position, the successful applicant will demonstrate, Proven experience operating in Commercial Contract Management within the utilities or energy sector. Excellent operational contract management experience across review, negotiation, change management, dispute management and settlement. Technical knowledge of either wind, solar, biomass, waste, tidal stream, or related renewables technologies Experience in the power generation Energy sector. A good understanding of the UK energy policy landscape and regulatory requirements If you wish to learn more about this vacancy and demonstrate the required skills and experience then, please apply now.

Contract Manager

Huntswood is looking for Client Service Executives with amazing customer service skills and financial services experience to join an exciting project for a leading retail bank. Using your experience within the financial services sector, you will use your excellent customer service skills to confidently handle inbound customer queries, about investment and banking products, both on the telephone and through digital channels. Working to resolve the query you will make the customer feel empowered after speaking with you. If you have a passion for customer service and are looking to work in an amazing office environment, then we have a great role for you. Start Date: Start dates throughout May 2024 Day Rate: 150 a day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this Location: Glasgow City Centre - office based Working hours: 35 hour working week on rotational shifts between Monday to Friday 7:30am to 8pm, Weekends 9am to 4pm What Huntswood can offer: An initial 3 month contract A world class working environment, with state-of-the-art facilities, in the heart of Glasgow Citty centre Enjoy great onsite facilities to spend time with your colleagues and enjoy a roster of events and activities A chance to gain experience in a professional and challenging environment, working for well-known organisations The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future What Huntswood is looking for: Experience working in a contact centre/customer service role within financial services is essential Confident in handling customer queries both over the phone and through digital channels Is enthusiastic, energetic, and passionate when dealing with customers, making them feel welcomed and listened to Strong written and verbal communications skills to respond effectively to all customers Able to negotiate and influence across a wide range of internal and external stakeholder Ability to navigate through a number of in-house databases whilst speaking with customers Ability to work independently as well as being able to work as a team Strong attention to detail Huntswood, A ResultsCX Company delivers resourcing, outsourcing and advisory services from complaints to customers service, remediation to resilience - bring together the people, processes, and knowledge that business need to succeed. In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities. 'It's not just about what we do, but the way we do it. And it's our values that make us special.' To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.

Client Service Executives

Huntswood is looking for Customer Service Advisor with financial services experience to join a large campaign for a leading retail bank. If you have excellent customer service skills, great people skills and an understanding of general banking products, then we have a great role for you. Start Date: 3rd June 2024 Salary: 12 per hour plus performance bonus ( 25, 398pa OTE) Location: Working from home - We are currently looking for advisors who live a commutable distance from our client's Glasgow office. Working hours: 37.5 hours per week, 5 days per week 4 Week Rotational shift pattern between Monday to Friday, 8am - 8pm, 1 in 4 Saturdays! What Huntswood can offer: Comprehensive Training Generous staff discounts- access to our intranet with exclusive discounts from leading retailers Team Building activities Access to an online Well-being centre that has a variety of tools to nurture your overall health Offer &amp; support with 1 Volunteering Day per year Refer a friend scheme (earn 600 for each person you refer) Mentorship program to grow and develop within the company What Huntswood is looking for: Proven experience in a Financial Service role preferably in a customer centric environment Excellent communication and people skills Goal-oriented with a drive to succeed in a customer centric environment Persistent and resilient attitude towards rejection and challenges Adaptability to quickly learn about new products and industries Ability to work under pressure and meet tight deadlines Suitable work space at home with strong broadband connectionl Ability to work independently and as part of a team Able to work on a 4 week rotational shift pattern of Week 1 : 8am - 4pm - Monday to Friday Week 2 : 12pm - 8pm - Monday to Friday Week 3: 9am- 5pm - Monday to Friday Week 4 : 12pm-8pm - Monday - Wednesday, Friday and Saturday As a Banking Customer Service Advisor, you will be taking calls from customers to support them with general banking enquires. This could be anything from account balances, transaction history, account setup, and general account maintenance. You may also have to address customer concerns complaints and try to resolve these for the customers. Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference apply now! 'It's not just about what we do, but the way we do it. And it's our values that make us special.' To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.

Banking Customer Service Advisor

Huntswood is looking for Customer Service Advisors with excellent customer service experience to join an exciting project for a leading telecoms provider. If you have call handling experience, a passion for providing excellent customer service, a flair for sales and are looking for a new challenge, then we have a great role for you. As the first point of contact you will be taking calls from customers and dealing with their queries. As well as providing an excellent customer service you will also discuss upgrades with customers and try to resolve complaints. Start Date: May 2024 and June 2024 Salary : 12 per hour plus a sales bonus scheme Location: Work from home Working hours: Shift between Monday to Saturday 8am to 8pm (estimated 1 Saturday in 4, midweek day off in Lieu, TBC) What Huntswood can offer: Comprehensive Training Generous staff discounts- access to our intranet with exclusive discounts from leading retailers Team Building activities Access to an online Well-being centre that has a variety of tools to nurture your overall health Offer &amp; support with 1 Volunteering Day per year Mentorship program to grow and develop within the company What Huntswood is looking for: Customer service experience, ideally in financial services or telecommunications Call handling sales experience would be desirable Suitable work space at home with strong broadband connection Excellent communication and interpersonal skills Ability to work independently as well as being able to work as a team Strong attention to detail Ability to navigate through a number of in-house databases Good MS Office skills, particularly MS Word 'It's not just about what we do, but the way we do it. And it's our values that make us special.' Huntswood, A ResultsCX Company, delivers resourcing, outsourcing and advisory services from complaints to customers service, remediation to resilience - bring together the people, processes, and knowledge that business need to succeed. In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.