Average Office Coordinator salary in Guildford

This role has a starting salary of £38,746 per annum, based on a 36 hour working week. This is a 12-month fixed term contract opportunity. We're on the lookout for a confident and positive individual to join us as our Countryside Stakeholder Engagement Officer. This role provides an exciting opportunity to work with people from a range of backgrounds including community groups, charities and a range of other services across Surrey County Council. The role works flexibly through a mix of office, site, and home-based working with an expectation to attend our countryside base in Merrow (Guildford) at least 2 days a week. To support work with partners and other stakeholders you will be required to attend meetings around the County, therefore you will need to have the willingness and ability to travel around the county to meet the demands of the role. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' serviceOption to buy up to 10 days of additional annual leaveAn extensive Employee Assistance Programme (EAP) to support health and wellbeingUp to 5 days of carer's leave per yearPaternity, adoption and dependents leaveA generous local government salary related pensionLifestyle discounts including gym, travel, shopping and many more2 paid volunteering days plus 1 team volunteering day per yearLearning and development hub where you can access a wealth of resourcesA chance to make a positive impact in areas such the climate change agenda, biodiversity and improving the wellbeing of communities around SurreyGrowth of new skills and knowledge to support your professional developmentDiverse, dynamic, and exciting environment About the Team The Visitor Services team are dedicated to ensuring residents and visitors have a great experience across Surrey's Countryside Estate, from finding information before they arrive to the memories they keep long after they've left. The team covers a broad spectrum of areas including communications and engagement, activities, events and even filming. We want to help people engage with, appreciate and care for the countryside as much as we do, so that it can be enjoyed and protected by future generations. About the Role The Countryside Stakeholder Engagement Officer will act as a visible point of contact for the public and our partners, presenting the Council in a positive and approachable way. They will coordinate responses to queries, drive engagement with countryside initiatives, cascade communications and work to gain broader representation beyond traditional audiences. This post will line manage the Countryside Liaison Officer, with both roles offering cover for each other as necessary. In addition to working with some of our established forums and partnership groups, this role will also focus on proactively reaching out to community leaders to co-design new partnership projects that support our objectives and give residents a feeling of civic pride and custodianship of the countryside. People can be very passionate about countryside issues, and not everyone will share the same point of view. The successful candidate will use their positive attitude and problem-solving skills to find solutions to problems, manage expectations and reach workable compromises. Understanding the people we want to reach aren't always available during traditional working hours, there may be a need for some occasional evening and weekend work. Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following: Excellent communication and stakeholder management skills, displaying empathy, influence and tact, with the ability to tailor your approach to the audience you are working with.A track record of working with a range of partners who have different interests, creating outcomes that work for everyone involvedWell organised with strong project management skills, and a team player with a 'can do' attitude who is able to use their initiative to progress projectsAn understanding that things don't always go to plan, you won't get flustered under pressure but will use your problem solving and conflict resolution skills to find a way forwardAbility to display an understanding and knowledge of countryside issues As part of the application process, you will be asked to upload your CV and answer the following questions: Tell us about a time you used your stakeholder management skills to overcome a significant problem and what you learned from the experience.Tell us about the project or programme you have delivered which you are most proud of.Describe the qualities you possess that makes your application for this role stand out above other applicants. Answers to these questions will be scored and used for shortlisting purposes. The full role profile can be found at the bottom of the advert; please refer to this when writing your answers. The job advert closes at 23:59 on 19/05/2024 with interviews planned for 27/05/2024. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their applicationThe candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

A Customer Service Coordinator is required by a local firm in Woking to answer emails and phone calls from customers and schedule engineers to repair and service, at the same time promoting the advantages of having a service maintenance agreement to customers. This is an office based role only, no working from home. Monday to Friday working in a busy, fast paced team. HOURS Mon to Fri 8.00am - 17.00pm (1hr lunch break) OFFICE BASED ONLY NO REMOTE WORKING What does the Customer Service Coordinator role involve? Answering calls and emails from customers you will be:Logging the issue on CRM and scheduling an engineer to repair.Resolving issues with customers, asking relevant questions to gain root of the problem.Actively promoting the advantages of having annual maintenance agreement to customers by explaining the benefits both over the phone and in written communication, versus repair costs.Liaising with engineers to inform of work schedules, updating electronic diaries, providing administration supportInputting data to update customer records e.g. transferring survey notes onto customer database (equipment description, condition, use frequency, level of cover, manual release system, customer details)Preparing and distributing maintenance contract proposals, following up with customer to gain signature. What do you need to be a Customer Service Coordinator? Live locally to Woking, or on the train line from Waterloo to Woking (not further afield than Waterloo)Previous experience of a call centre or customer service role,Experience of scheduling / booking appointments and diary management of engineersExcellent telephone mannerEye for detail, and good solid administration background to be able to put together contracts/agreements accurately.Competent with Microsoft office What's on offer for the Customer Service Coordinator? £30,000 salaryA fun friendly environment, great team spiritHours 8 to 5 monday to friday in the office, with hour for lunch2 mins walk from shops and central WokingParkingOpportunity to progress and learnLongevity, stable company Healthcare after 3 monthsDeath in ServicePensionSick pay 3 days rolling per year20 days hol increasing to 23 days + BH F4P Recruitment is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Business OfficeSupport; IT & Executive. You must reside in UK and be able to produce evidence of eligibility to work in UK. F4P Recruitment does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency & are GDPR compliant.

A leading removals company are looking for a Move Coordinator to join their team based in Surrey.The Move Coordinator will manage the full household goods removals process, partnering with corporate clients throughout their domestic and international removals process and will be responsible for ensuring client satisfaction during the move.Responsibilities: Ensuring all internal teams and third-party vendors are providing a consistently high level of service throughout the removals process.Maintaining relationships with clients, and providing high levels of customer service at all times.Managing the household goods removals process for a portfolio of clients, from initial client call to move completion.Acting as the primary point of contact for the assignee through the entire removals process.Liaising with external vendors and other internal removal departments.Actively manage cases in line with KPIs, company standards, and specific client account policy guidelines.Tracking all relevant removal documentation, to ensure that other internal departments and third-party vendors receive these on time.Ensure all household goods shipments are invoiced fully and on time and cover additional charges.Seek and identify cross-selling and upselling opportunities, to promote and sell additional removal services wherever possible.Responding to client queries and complaints, and identifying areas in need of improvement.Using your knowledge to seek the best rates and services from suppliers.Updating all systems and records as and when required.Maximise profitability while maintaining removal service standards. Desired Skills & Experience: Experience working in the removal industry is essential.International experience would be advantageous.Outstanding communication skills both verbal and written.A brilliant understanding of geography and cultures.Excellent organisational skills, managing multiple projects.Ability to work proactively and independently.A positive, team-focused, 'can-do' attitude.The ability to manage and resolve conflicts or high-pressure situations.Fluency in English is essential, and additional languages are beneficial.High-level working proficiency in all Microsoft Office programs. Please reach out to Alchemy Global Talent Solutions today to find out more!