Average Improvement Manager salary in London

Top of FormAre you an experienced Continuous Improvement Manager looking for a new opportunity? Do you have a solid LEAN management background with a real focus on delivering savings?We’re looking for a Project CI Manager to join in our Customer Fulfilment Centre for Waitrose in Greenford. You’ll provide leadership and energy to engage the hearts and minds of the team and customer, implementing and encouraging a continuous improvement culture.This is a full time, permanent position, predominately working Monday – Friday, 09:00 – 17:00. Due to the site being 24 /7, there will be a requirement to be in the operation outside of the standard working hours on occasion.Pay, benefits and more:We’re looking to offer a salary of up to £55,000 per annum, and 25 days annual leave (plus bank holidays). In addition to generous remuneration, we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more. What you’ll do on a typical day:Lead Continuous Improvement – Drive impactful projects that keep us ahead and deliver real business benefits Own & Optimise Processes – Manage CI initiatives across operations with a focus for maximum value Be the Change Maker – Champion proposals, track progress, and use tools like Value Stream Mapping to unlock smarter ways of workingCollaborate for Results – Partner with senior leadership to achieve savings targets and showcase success through clear reportingWhat you need to succeed at GXO:Proven experience at a senior level in supply chain within high-volume or multi-site operations, ideally with leading retailers or distributors. Automation experience advantageous. Strong knowledge of LEAN principles, Six Sigma, and process improvement tools, with a track record of driving operational excellence in challenging environments. Confident with MS Office Exceptional interpersonal skills to manage suppliers, and build strong relationshipsWe engineer faster, smarter, leaner supply chains.GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement

Primary Details Time Type: Full time Worker Type: Employee Business Improvement Associate Lead Location: London Permanent - Hybrid, Full-Time We’re on the lookout for a dynamic Business Improvement Associate Lead to join our Reinsurance and Finance Operations, Northern Hemisphere team at QBE. This is your chance to make a real impact by supporting our teams, driving improvement and innovation, and ensuring the seamless operation of our processes. In this role, you’ll be at the forefront of shaping and improving how we work, continuously striving for better ways and technology to support our teams and achieve business goals. Having the right to work in the UK is a requirement for this role.??QBE may consider sponsorship at its discretion. Your new role As a Business Improvement Associate Lead, you will lead the end-to-end process improvement of numerous workstreams, recommending and implementing suitable applications and processes that enhance the way we work. You’ll be the subject matter expert in these applications, providing guidance, training and support in upskilling our team on their technology journey. You will support complex workflows to ensure business continuity. You'll work closely with many teams - including the Reinsurance and Finance Operations team, Finance, Actuarial, Underwriting Operations, Placements, Product Owners and external parties - to ensure operational excellence, meet business objectives and maintain a high standard of service. Key Responsibilities       Review and evaluate business processes and policies to ensure operational excellence and legislative complianceIdentify and deliver service improvement activities through process improvement methodologies and innovative thinkingAct as the delivery lead across multiple projects to ensure high-quality and timely deliveryUtilize process improvement expertise to gather information, document processes and monitor project executionAnalyse and improve current processes by establishing metrics and recommending opportunities for improvementAlign project initiatives with business needs to ensure timeliness, cost-efficiency, and alignment with department goalsFocus on automation of processes using digital tools to drive efficiency and support a culture of continuous improvementBuild effective partnerships with stakeholders and understand the impact of business process changes on systems About you Significant working experience in Alteryx, Power Platform and coding with strong working knowledge of the (re)insurance sectorProven track record of leading process improvement projects that deliver measurable resultsSkilled in managing cross-functional teams and driving collaboration across the businessStrong analytical mindset with the ability to turn data into actionable insightsExperienced in business analysis and process optimizationAdept at managing projects from concept to implementation and facilitating workshops to capture requirementsComfortable influencing stakeholders and embedding a culture of continuous improvement

As a Business Improvement Manager, you’ll take ownership of significant improvement programmes, working with senior stakeholders, cross-functional teams, and external partners to deliver meaningful, measurable outcomes. You’ll apply proven methodologies such as Lean, Six Sigma, and automation to optimise processes, reduce risk, and enhance service performance.This is a hybrid role based in London, offering flexibility alongside close collaboration with clients and colleagues.Key ResponsibilitiesLeadership & DeliveryLead complex, multi-stakeholder improvement initiatives with multiple constraints (cost, risk, change readiness).Provide authoritative guidance on best-practice process improvement approaches.Coach analysts and subject matter experts to uphold high practice standards.Influence & Stakeholder ManagementInfluence senior stakeholders, suppliers, and cross-functional teams.Contribute to organisational policies and standards for continuous improvement.Build strong coalitions and broker trade-offs between service, cost, and risk.Business Case & Decision SupportDevelop clear, evidence-led business cases for improvement initiatives.Translate complex analysis into actionable recommendations for sponsors.Use structured decision-making methods to assess benefits, risks, and go/no-go options.Process & Performance ImprovementApply root-cause analysis, value-stream mapping, and structured problem-solving techniques.Design and manage integrated improvement plans (process redesign, change impacts, communications, training).Embed KPIs/OKRs and track benefits to ensure sustained outcomes.Digital & Automation EnablementIdentify opportunities for automation, analytics, RPA, and AI.Ensure adoption of the right tools, data, and ways of working to maximise process gains.Governance, Security & EthicsEnsure all improvement designs meet security, privacy, and ethical standards.Consider data handling, segregation of duties, and customer impacts in every solution.What They’re Looking ForYou’ll be a confident, resilient improvement leader who thrives in complex, ambiguous environments and brings:Deep knowledge of business and process improvement methodologies (Lean, Six Sigma, automation).Strong experience influencing senior stakeholders and managing cross-functional change.Excellent communication skills, with the ability to tailor messages for executives and operational teams.A structured, data-driven approach to prioritisation, planning, and decision-making.A continuous improvement mindset, focused on long-term value and measurable benefits.A digital mindset, spotting opportunities to amplify impact through technology.High standards for security, privacy, and ethical delivery.