Average Helpdesk Engineer salary in the UK

Job Title: Helpdesk Team LeaderLocation: Oldham, ManchesterSalary: £30,000 - £35,000 DOE Our client, a reputable Managed Service Provider in the heart of Oldham are looking for a Helpdesk Team Leader to manage 4 help desk engineers. Alongside supporting your team, you will be hands-on with assisting the business needs providing exceptional IT support to their client base. This opportunity would be ideal for a Senior Support Engineer looking to navigate towards a Team Lead position or someone who has team lead experience. Responsibilities: Lead and motivate the team, providing guidance and support to ensure they are maximising their potentialHelp shape the development of the company and structure of the teamProvide user support to SME'sTroubleshoot networking problemsProduce procedural documentation, helping technicians with 'how-to' guides.Ensure that IT support services are delivered in a timely and effective manner, meeting agreed SLA'sMonitor and review service levels and ensure KPI's are metDevelop and maintain strong relationships with clients Technical Skills: Good understanding of IT infrastructure and networking technologiesHands-on experience with Windows Server, Active Directory, Exchange and Office 365Proficient in troubleshooting techniques and problem solvingExperience with virtualisation technologies (e.g. VMWare, Hyper-V)Cloud technology - Azure / AWS Benefits of the Job: Fantastic progression routesGreat holiday entitlement packageManage and support your IT team!Free parking on site If you are an experienced IT professional looking for an opportunity to take the next step in your career, please apply for immediate consideration and interview. Keywords: IT Support, IT Support Team Leader, Managed IT Services, Senior IT Engineer, MSP, IT Helpdesk Leader, Senior 2nd Line, IT Team Lead In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Helpdesk Administrator£23,000 - £24,000 + Mon - Fri + Progression + Company BenefitsMilton KeynesAre you an Administrator or similar, with a background in Sales Ledger or Invoicing, looking to work for an expanding company who operate internationally, who offer a stable, permanent position with full training and potential progression in the future?On offer is the opportunity to work for a market leading business, who have been established for almost two centuries, with exciting expansion plans, a 30 million pound turnover and routes for their employees to progress into senior management. This German based company provide both physical and digital currency solutions across Europe.In this varied role, you will be responsible for all sales order management, including raising SOP's, updating invoices, ensuring renewals are processed, support the helpdesk by taking customer enquiries and logging Engineer calls to ensure maximum SLA efficiency.This role would suit an Administrator with a background in Sales Ledger or invoicing, looking to work for a large company who offer stability, training and the opportunity to progress in the future.The Role: Sales order management from receipt to dispatchFirst line of customer supportMaintain service contracts and renewalsProcessing all monthly and quarterly invoicesSupport wider helpdesk team with engineer calls The Person: Administrator or similarBackground in customer service, sales ledger or invoicingBased in Milton Keynes Reference: BBBH15429AKeywords: Admin, Administrator, Administrative, Invoice, Sales Ledger, Helpdesk, Office, Milton Keynes If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Helpdesk EngineerPeterboroughAbout UsAt Lifeline IT, our name says it all. We provide a lifeline for organisations. We pride ourselves on our in-depth strategies, truly getting to know each and every customer to give them the IT support and advice they need to get the best out of their technology.We now have a new opening for a Helpdesk Engineer in our Peterborough office.What’s in it for you?- Salary of up to £35,000 per annum DOE- Private Healthcare- 20 days’ holiday + bank holidaysWithin a vibrant and engaging environment, you’ll have the chance to broaden your existing expertise and work with cutting-edge technologies. Working from our office in Peterborough, you’ll respond to a range of customer queries via telephone and email channels.What are we looking for?- Excellent communication skills both written and verbal, confident in explaining complex issues to non-technical end users- Excellent customer service skills, demonstrating strong interpersonal skills- An intuitive and methodical approach to problem-solving- A team-oriented approach (both immediate and wider team) to working and the ability to work equally as well as independently- A confident and proactive approach in furthering technical knowledge and imparting this knowledge to other members of the team- A positive attitude, setting standards of excellence and achieving them- Enthusiasm and willingness to learn new technologies and integrations- Microsoft 365 admin- Windows desktop support- Windows server supportSo, if you’re ready to take on this exciting role as a Helpdesk Engineer, please apply via the button shown.