Average Helpdesk Engineer salary in the UK

You will be comfortable in taking responsibility for the IT Support within the organisation, and have a passion for solving problems. Our Helpdesk Support Engineers are an integral member of our team and are involved influencing the support of sophisticated solutions and ensuring their robustness. This is a superb time to join and be part of our growth. You will have: Solid experience as an IT Support Engineer / Helpdesk Support engineer.Experience in working to SLA’s .Experience of supporting multiple users.1st & 2nd Line Support (essential). Technical Skills Required: Office 365 / O365.Windows ServerWindows 10/11Mobile Devise SupportAzurePrinter SupportMS ExchangeHelpdesk/Desktop Support As part of the role, you will be rewarded with the following: An attractive starting salary!A chance to learn new technologies & techniquesPersonal training budgetA fun, dynamic working environment.Excellent career progressionRegular salary re-viewsAttractive holiday entitlementExcellent work life balance This is a fantastic chance to join an established & growing Milton Keynes based Managed Services Provider (MSP). Skills: Windows Server, Windows 10/11, Mobile Devise Support, O365, Exchange, Azure and Printer Support

Helpdesk Engineer A highly successful IT and telecommunications services company based in central London seek a communicative Helpdesk Engineer to join their busy team, to carry out a variety of technical and coordination tasks to meet customer requirements. TYPE: Contract, Full TimeCNTRACT PERIOD: ASAP to the end of Mar 2025WORKING DAYS: 35 hours per week, Mon-Fri 8:00-16:00 / 9:00-17:00LOCATION: Central LondonSALARY: Up to £32,000 depending on experience HELPDESK ENGINEER RESPONSIBILITIES: • Serving as the 1st and 2nd level contact at Helpdesk and assist end-users as their escalation point of contact• Diagnosing and troubleshooting software and hardware issues remotely on computer and mobile, other IT infrastructure components if required• Arranging repairing and replacing damaged computer and mobile, other IT infrastructure components if required• Installing, configuring and maintaining software components on computer and mobile• Ensuring the security of client and server computers by installing and upgrading EPP/EDR/MDM/MAM/Other software• Active Directory administration / Azure AD administration based on the procedure/instruction• Public cloud based server administration based on the procedure/instruction• Queuing management with IT support ticket system• Supporting people whenever they encounter challenges with computers and network devices• Maintaining and updating technical documentation regularly• Proof of concept testing new hardware and software before full-scale installation• Temporary or long-term customer support at their office, if required• Project and service delivery schedule management• Careful consideration to ensure profitable systems and implementation• Maintain secure operations and keep the environment tidy• Periodical status report to line manager• Cover early shifts as a part of team rota• Travel over the world for business purposes as and when required• Handle ad-hoc requests from line managers HELPDESK ENGINEER IDEAL CANDIDATE: • Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software • Proven work experience in Helpdesk or IT support or IT technician roles • Associate degree or advanced apprenticeship in Computer Science or relevant disciplines is preferred • MS fundamental or more than certification holder or corresponding skills holder are preferred • In-depth knowledge and practical experience of PC hardware and OS(Windows and Mac) • In-depth knowledge and practical experience of Mobiles (IOS and Android. MDM/MAM) • In-depth knowledge of internet, network protocols and devices • Practical experience with Active Directory is preferred • Basic knowledge of Microsoft 365 administration, practical experience preferred • Problem-solving skills, technical documentation skills, organisational and interpersonal skills • English proficiency business level ** All applicants must have the right to work in the UK as the Company is not able to offer visa support.If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.

Helpdesk Engineer Role - WokinghamSalary: £20,000 - £25,000 (DOE) Our client, a leading MSP based in Wokingham, is looking for an experienced Helpdesk Engineer to join their team. The successful applicant will be responsible for providing technical support to customers, resolving customer inquiries, and providing resolutions to technical problems. You will be required to set up and maintain customer networks, and provide assistance with day-to-day activities.Key Responsibilities:* Provide technical support to customers, resolving customer inquiries, and providing resolutions to technical problems.* Set up and maintain customer networks, ensuring the stability of their systems. * Provide assistance with day-to-day activities, such as software and hardware maintenance.* Install and configure systems, and troubleshoot technical issues.* Monitor customer systems for errors and faults, and proactively resolve any potential problems.* Develop and maintain customer relationships, responding promptly to customer inquiries.* Ensure customer data is secure, and adhere to industry standards.Skills & Requirements: * Previous experience in a Helpdesk Engineer role is essential.* Knowledge of Windows, Active Directory and network technologies.* Understanding of network security and protocols.* Excellent problem-solving and troubleshooting skills.* Proven customer service experience.* Must have excellent communication and interpersonal skills.If you feel you have the skills and experience required for the role, please apply now for immediate consideration and interview. For more information about the role, please contact us directly.Keywords: Helpdesk Engineer, MSP, Network Engineer, IT Support Technician, Technical Support. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.