Average Helpdesk Engineer salary in the UK

Our client is an award-winning technology company and ISP specializing in business cloud communications. The company offers a competitive compensation package that includes a gym membership and private healthcare. The company offers a superb culture of support and development, so this role is ideal for candidates with a technical customer service background who want to develop a long-term career with the company. We are looking for a candidate with good technical experience from a helpdesk background within the London area. Working hours: 8 AM to 5 PM with a 1-hour lunch breakOOH on call: 1 week in rotation with other engineers. Key responsibilities include: Troubleshooting and performing diagnosticsLiaising with suppliers to resolve issuesTesting and providing solutions to end usersSupporting and training junior engineersWork within SLAs and adhere to all processes and proceduresManage and prioritize incidents/requests effectivelyUpgrade network elements as and when neededKeeping customers informed at all times on the progress of a ticketTaking calls from customers and providing remote support over the phoneWhere remote fix is not possible, liaise with the engineering team for site visits. Required knowledge and level of experience: 2 to 3 years of experience in a helpdesk environment.Experience in supporting Cisco switch stack administration via CLIKnowledge of Debian GNU/LinuxKnowledge and experience with routing concepts. BGP is essentialVLANs, trunking, Q-in-Q, TCP/IP, SIP, STP, DNS, DHCPWi-Fi troubleshooting skillsExperience with Wireshark/TShark tools Skill set and core competencies required for the role: Ability to work in a small teamStrong work ethicsMust be able to take own initiative and ability to prioritize ticketsExcellent written and verbal communication skillsExcellent organizational and time management skillsGood self-learning skills and ability to pick up new concepts quicklyStrong analytical skills with proven problem-solving abilityAbility to work independently, and communicate effectivelyPositive attitude and punctualityWillingness to learn new skills Desirable experience: Some VMWare virtualization experienceGood understanding of firewallsNetwork management systems OpenNMS and Icinga Healthcare + Gym + Flexible Working

Are you a skilled administrator looking for a new job opportunity? One of my key clients are actively recruiting for a Helpdesk Administrator to join their operations team on a permanent basis. Your job will be pivotal in ensuring the smooth running of hard service delivery across a site in South London. Duties Raising quotes/invoices for supply of goods/labour to the sitesRaising purchase orders for engineers, subcontractors and the wider FM teamCompleting all relevant paperwork relating to P&L for the contract during monthMaintaining/updating engineer call out rotaEnsuring all key documents are kept in line with GDPR and are up to dateEnrolling engineers into refresher coursesProcessing timesheets, job sheets and expensesArranging cover for engineers through third-party agencies or internally Requirements Previous experience in FMExperience using CAFM systemMust be able to be on-site 5 days a week Package £30,000 - £32,000Company pensionPrivate healthcareSeason ticket loan If you're ready for your next challenge, please apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Helpdesk AdministratorMilton Keynes£20,000-£24,000 + Progression + Training + 33 Days Holiday + PensionExcellent opportunity for someone with great Customer Service skills and some interest in Technology to join a stable business offering training and development, alongside long-term stability.This company are specialists in their industry and are involved in everything from Currency printing and manufacturing currency through to development of online payment solutions. This position will focus on the support of their Cash-Handling products.In this role you will join a small team of Helpdesk Administrators to provide 1st Line Support over the phone or via email. You'll work closely with the Technical Support Team and if it's not fixable remotely, you'll schedule a mobile Engineer to visit the site within 48 hours. You'll be provided with full training on products and systems, and be provided on-going training and development going forward.The ideal candidate will be a strong communicator, good customer service skills, and have an interest in technical products/technology. Candidates must be commutable to Milton Keynes.This is a fantastic opportunity to step into a Technology business offering brilliant training and development, flexible working arrangements, and long-term career stability and security.The Role:*Joining a team of Helpdesk Administrators*Providing 1st Line Support on Cash-handling equipment*Working closely with Technical Support Engineers*Scheduling Service Engineers to attend if requiredThe Person:*Strong Communicator*Good Customer Service skills*Interested in Technology/Technical Products*Commutable to Milton KeynesReference Number: BBBH162161To apply for this role or for to be considered for further roles, please click "Apply Now" or contact James Robinson/Sophie Fox at Rise Technical Recruitment. This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency. Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.