Average Customer Coordinator salary in the UK

Are you passionate about delivering exceptional customer service and making a real difference in people's lives?Join Vantive as a Customer Success Coordinator and become the first point of contact for our home patients. As part of a high-performing and supportive team in Northampton, you'll play a key role in ensuring patients receive the products and support they need while contributing to a culture of service excellence.As a member of the Customer Success team, you will be operating as the first point of contact with our home patients.The role will be 100% office based, working from Monday to Friday, Monday to Thursday - , Friday 07.00 -17:00 (on Rotating shifts i.e. )Essential Duties and ResponsibilitiesTo manage the processing of customer orders for home patientsTo manage customer queries and complaints ensuring a win win solution for Vantive and the customerTo create lateral relationships with other departments to support product distributionTo enhance the reputation of customer services and positively promote the image of VantiveTo contribute to the evolution of the department by providing feedback and taking action to improveTo positively contribute to the delivery of service excellence to Vantive's customers and patientsQualifications & ExperienceGCSE Level standardOrganizedAbility to prioritize workload in a very busy environmentTenaciousStrong decision making skillsStrong attention to detail/accuracyGood team playerProfessional telephone mannerProactive and reactive natureSiebel experience preferredFlawless customer service skillsCan do attitude, willing and positive manner.

Customer Service Coordinator (Temporary 6-9 Month Approx)Location: On-sitePay Rate: £15 per hourHours: 37.5 hours per weekCore Hours: Monday to Thursday 9:30am-3:00pm | Friday 9:30am-1:00pm (flexibility around core hours to complete contracted hours)Elevation Recruitment Group are delighted to be supporting a well-established engineering and manufacturing business in the search for a Customer Service Coordinator to join their team on an initial 6-9 month temporary contract.This is a varied and hands-on role that would suit an individual with experience in a manufacturing, engineering or technical environment who enjoys problem solving, customer interaction and coordinating solutions across multiple departments.Acting as the first point of contact for customer queries and complaints, you will be responsible for triaging issues, identifying the root cause and ensuring enquiries are directed to the appropriate teams. This is not a traditional customer service role; you'll need the confidence to challenge, investigate and coordinate solutions, often working closely with production and operational teams on the shop floor.Key Responsibilities:Manage incoming customer enquiries and complaints, ensuring timely and professional resolutionAssess customer issues and determine the most appropriate route for resolution, whether technical, operational or administrativeLiaise with internal departments including Production, Engineering and Operations to investigate customer concernsConduct root cause analysis on complaints and recurring issuesSupport investigations relating to shortages, missing components, delivery discrepancies and quality concernsVisit the shop floor as required to gather information and support issue resolutionMonitor and report on delivery performance and customer service metricsMaintain accurate records of customer interactions and complaint outcomesIdentify trends and recommend improvements to enhance customer satisfaction and operational performanceAbout You:Previous experience within a manufacturing, engineering or technical environment is essentialStrong customer service or customer-facing experienceConfident communicator with the ability to question, challenge and investigate effectivelyExperience handling customer complaints and driving resolutionsStrong analytical and problem-solving skills, with the ability to identify root causesComfortable liaising with stakeholders across all levels of the businessHighly organised with excellent attention to detailProficient in Microsoft Office and reporting activitiesWhat's on Offer?Initial 6-9 month temporary contractOpportunity to gain experience within a reputable manufacturing businessFlexible working pattern around core hoursVaried, hands-on role with exposure to multiple departmentsSupportive team environmentApply today or contact Elevation Recruitment Group for further information

Customer Service Coordinator (Temporary 6-9 Month Approx)Location: On-sitePay Rate: £15 per hourHours: 37.5 hours per weekCore Hours: Monday to Thursday 9:30am-3:00pm | Friday 9:30am-1:00pm (flexibility around core hours to complete contracted hours)Elevation Recruitment Group are delighted to be supporting a well-established engineering and manufacturing business in the search for a Customer Service Coordinator to join their team on an initial 6-9 month temporary contract.This is a varied and hands-on role that would suit an individual with experience in a manufacturing, engineering or technical environment who enjoys problem solving, customer interaction and coordinating solutions across multiple departments.Acting as the first point of contact for customer queries and complaints, you will be responsible for triaging issues, identifying the root cause and ensuring enquiries are directed to the appropriate teams. This is not a traditional customer service role; you'll need the confidence to challenge, investigate and coordinate solutions, often working closely with production and operational teams on the shop floor.Key Responsibilities:Manage incoming customer enquiries and complaints, ensuring timely and professional resolutionAssess customer issues and determine the most appropriate route for resolution, whether technical, operational or administrativeLiaise with internal departments including Production, Engineering and Operations to investigate customer concernsConduct root cause analysis on complaints and recurring issuesSupport investigations relating to shortages, missing components, delivery discrepancies and quality concernsVisit the shop floor as required to gather information and support issue resolutionMonitor and report on delivery performance and customer service metricsMaintain accurate records of customer interactions and complaint outcomesIdentify trends and recommend improvements to enhance customer satisfaction and operational performanceAbout You:Previous experience within a manufacturing, engineering or technical environment is essentialStrong customer service or customer-facing experienceConfident communicator with the ability to question, challenge and investigate effectivelyExperience handling customer complaints and driving resolutionsStrong analytical and problem-solving skills, with the ability to identify root causesComfortable liaising with stakeholders across all levels of the businessHighly organised with excellent attention to detailProficient in Microsoft Office and reporting activitiesWhat's on Offer?Initial 6-9 month temporary contractOpportunity to gain experience within a reputable manufacturing businessFlexible working pattern around core hoursVaried, hands-on role with exposure to multiple departmentsSupportive team environmentApply today or contact Elevation Recruitment Group for further information