Average Customer Coordinator salary in the UK

Customer Services Coordinator Location: Cricklade, SwindonHours of work: 37.5 Hours per week, Monday to Friday 09:00-17:00Package: Basic Salary up to £26,000 (dependent on experience) + Bonus & Company benefitsSector: Manufactured packaging solutions The Company GWP, one of the UK's leading packaging manufacturers, are looking for a Customer Service Co-ordinator to join our established team. You will become part of a business established for more than 30 years, with a strong history of producing sustainable and environmentally friendly packaging. Being part of Macfarlane PLC (the UK's largest packaging distributor) and experiencing strong growth over the past three years.Customer Service Coordinator Role The customer service coordinator role is a fantastic opportunity to join a growing organisation where you will be a valued member of a small and conscientious sales team. We are looking for an individual who has sound numerical and organisation skills and the drive to contribute towards achieving our achieving our KPI’s.Customer Service Coordinator Key Responsibilities As our customer service coordinator, you will handle customers enquiries and requests, ensuring that all communications are professional, polite and productive. Core duties shall include... Building a strong rapport with the sales team and internal departments delivering excellent service.Producing accurate estimates, order processing and logging enquiries from customer/sales team briefs and using bespoke software applications which are integral to GWP.Learn and apply manufacturing and design capability and reflect this knowledge on accurate estimates.Liaising and building working relationships with key suppliers. Co-ordinating each stage of the enquiry process from design through to the order and delivery.Prioritising own workload with attention to detail and multitasking.Learning order processing procedure so that this function can be covered when required (to cover colleague’s annual leave etc.) About You If you have any or all the below skills and experience, you will be a good fit for this position, so we would certainly welcome your application... Previous demonstrable experience of working within a similar fast-paced customer service (preferably B2B) or sales administration orientated roleEffective communication skills allowing for the provision of excellent customer service Strong office/administrative skills including high levels of numeracy and literacyThe ability to learn and follow correct procedures and processesWell-presented and punctual Benefits you’ll receive You will earn a competitive basic starting salary alongside a generous and achievable annual bonus scheme. Additional benefits you will receive include: Annual bonus scheme23 days annual leave plus all public/bank holidaysLong service awards (10-40 years)Contributory pension schemeFree on-site parkingEmployee assistance program (EAP) to support and advise with well-being and any issues How to Apply / Next Steps We are working swiftly to find the best applicants and hope to hold local interviews ASAP. Please click ‘apply’ to submit your up-to-date CV. All applications will be acknowledged. If you haven’t heard from us within 2-3 weeks, please assume your application was unsuccessful. We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly. No recruitment agencies please

Are you passionate about delivering excellent customer service? We are looking for a Customer Service Coordinator to join a fast-paced FMCG environment in Northallerton, providing outstanding support to clients and ensuring smooth operational processes.The role offers 2 days working from home Client DetailsThis opportunity is with a well-established business in the FMCG sector. The company operates as a medium-sized organisation with a strong reputation for delivering high-quality products and services to its customers.DescriptionManage customer queries and resolve issues promptly and effectively.Process customer orders accurately and ensure timely delivery.Coordinate with internal teams to address customer needs and improve service levels.Maintain up-to-date records of customer interactions in the CRM system.Assist in handling complaints and provide suitable solutions to customers.Support the sales team with administrative tasks as required.Monitor and report on service performance metrics to identify areas for improvement.Contribute to building strong relationships with clients and stakeholders.ProfileA successful Customer Service Coordinator should have:Previous experience in a customer service or administrative roleExcellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Proficiency in using CRM software and Microsoft Office applications.A customer-focused approach with a commitment to delivering high-quality service.Ability to prioritise tasks and work well under pressure.Job OfferCompetitive salary ranging from £24,000 to £26,000 per annum.Opportunity to work in a thriving FMCG environment in NorthallertonFixed-term contract with potential for career development.Supportive and collaborative work culture.

This permanent role as a Customer Service Coordinator offers the opportunity to play a vital part in delivering exceptional service within the industrial and manufacturing sector. Based in Leeds, this position is ideal for someone looking to thrive in a fast-paced and rewarding customer service environment.Client DetailsThe employer is a well-established organisation within the industrial and manufacturing industry. As a medium-sized company, they are committed to operational excellence and customer satisfaction, providing high-quality products and services to clients.DescriptionRespond promptly and professionally to customer inquiries via phone and email.Process customer orders accurately and efficiently using internal systems.Coordinate with internal departments to ensure timely delivery of products and services.Maintain detailed and accurate records of customer interactions and transactions.Resolve customer issues by identifying solutions and escalating when necessary.Support the sales team by providing relevant customer information and updates.Monitor and manage stock levels to meet customer demands effectively.Contribute to continuous improvement initiatives within the customer service function.ProfileA successful Customer Service Coordinator should have:Strong communication and interpersonal skills to build positive relationships with customers.Proficiency in using customer relationship management (CRM) systems and Microsoft Office tools.Excellent organisational skills with a keen eye for detail.Ability to work collaboratively within a team and independently when required.Experience in a customer service role, ideally within the industrial or manufacturing sector.A proactive approach to problem-solving and a commitment to customer satisfaction.Job OfferCompetitive salary ranging from £26,000 to £29,000 per year.Hybrid working options to support work-life balance.Free on-site parking for added convenience.Opportunity to work in a permanent role within a supportive company culture.If you're a motivated individual seeking a career in customer service within the industrial and manufacturing industry, apply now to join the team in Leeds.Customer Service Coordinator