Average Customer Coordinator salary in the UK

Customer Service CoordinatorImperial Professionals are delighted to announce that we are working in partnership with a global engineering business who are recruiting for a Customer Service Coordinator on a permanent basis.Salary: Up to £24,000 per annum plus bonusContract: PermanentLocation: StocktonHours: Full TimeJob PurposeTo deliver a best-in-class service to our customers by adhering to timescales for service-related tasks. Provide regular updates to customers through verbal and written communication. Responsibilities: Accurate completion of day-to-day activities.Manage the service book, service call traffic and planning of all aspects of the services we offer.Liaise with factories and suppliers ensuring customer service excellence.Support the Finance department to ensure payment / credit terms are adhered to.Complies with financial regulations, policies, and controls.Embrace a performance culture framework and adhere processes to achieve service levels and improvements across set targets.Ensure service targets and KPI’s are achieved, and expectations are met with optimum levels of quality & service delivery.Ensure accuracy and quality of all processes.Prioritise workload and demand from internal and external requests.Ensure the delivery of quality customer service.Support any escalations with a one call resolution.Continuously monitor own performance for maximum efficiencyWork with other all departments within Home Solutions to ensure a collaborative approach is given to deliver the requirements (e.g., Finance, HR, IT, Technical, SHEQ, Process)Maintain customer relationships across all of our customers and escalate concerns where necessary.To actively live and instil our company values: customer centric, appreciation, integrity, reliability, respect, responsibility.To follow health, safety and environmental guidelines and procedures in respect of personal and department activitiesTo support holiday cover for the Sales Operations Manager when requiredCarry out any other reasonable duties requested. Essentials: Demonstrable experience of prioritisationDemonstrable experience of handling telephone calls preferably within a call centre or help desk role.Demonstrable experience of planning and managing operational processes for maximum efficiency and productivityHigh standard of IT literacy including accounting software, MS Office, advanced Excel skills. For more information on this opportunity please feel free to contact Imperial Professionals.

A great opportunity for an organised administrator or customer service adviser to join this rapidly growing company. Full training and scope for professional development are offered for the successful candidate. The ideal candidate will: Have previous experience in a busy role providing administrative support.Consistently deliver excellent customer service to all clients.Confident MS Office skills.Enjoy dealing with the public and providing solutionsBe professional and confident telephone and email communication.Possess strong communication skills with the ability to listen, take notes and provide the relevant support/information.Be self-motivated, highly organized, and work well as part of a team. How to Apply: Gray & Associates Recruitment Agency is the sole agent for this role. Interested candidates are encouraged to submit their CVs as soon as possible, as the position will be filled once the most suitable candidate is identified. Gray & Associates is an equal opportunities employer. We encourage applications from qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Customer Service Coordinator £25k Malvern Monday to Friday, 8:30 AM - 5:00 PM Holidays: 25 days + bank holidays About the Job: We're looking for a friendly and organised Customer Service Coordinator to join a busy and friendly team on the outskirts of Malvern - free parking available! Here’s what you’ll be doing: Keeping the system up-to-date with sales orders, and making sure all documents and invoices are sorted. Checking and sharing import documents to meet port deadlines. Handling port and duty clearance entries to ensure products arrive on time and avoid extra costs - full training provided Sending out clearance and delivery instructions in advance. Doing weekly stock checks and fixing any discrepancies. About You: Super organised and a quick decision-maker. Able to juggle tasks and prioritise effectively. Some knowledge or experience in Supply Chain and Logistics is a bonus but not necessary. If this sounds like you, we’d love to hear from you! Send us your CV and let’s arrange a call