Average Customer Coordinator salary in the UK

Customer Service Coordinator Location: London (Kings Cross) Salary: £35k + 5% bonus Contract: Full-time, Monday-Friday (Hybrid - 2 days office, 3 days home) Highlights: Join an award-winning housing developer committed to creating communities where everyone thrivesHybrid working arrangement with excellent work-life balance (2 days office, 3 days remote)Comprehensive benefits package including 35 days holiday and 5% annual bonus scheme About the opportunity An established housing developer is seeking a Customer Service Coordinator to join their dedicated aftercare team. This organisation is known for building homes and communities where everyone can thrive, with a focus on social value and creating a positive impact. What makes the role exceptional As the Customer Service Coordinator, you'll be the vital link between homeowners and the organisation, ensuring exceptional customer experiences throughout their journey. You'll provide personalised support via multiple channels, including phone, email and web chat, resolving queries and coordinating solutions to build lasting relationships with residents. This role offers genuine career progression within a people-focused organisation that values its team members as much as its customers. Key responsibilities Serve as the primary point of contact for all customer enquiries, providing exceptional service across multiple communication channelsCoordinate with internal teams and external contractors to resolve property defects and maintenance issuesManage and track customer requests using dedicated systems, ensuring timely resolutionConduct site visits to new developments when required to assess and document customer concernsEscalate complex issues appropriately whilst maintaining positive customer relationshipsCommunicate effectively with customers throughout the resolution processIdentify trends in customer feedback to help improve service deliveryMaintain accurate records of all customer interactions and resolutions Requirements Previous experience in customer service, ideally within housing, construction or property sectorsStrong understanding of new build or construction industry, particularly relating to aftercare or warranty defectsExperience with defect logging systems and contractor liaisonExcellent communication skills, both written and verbalAbility to build rapport with customers from diverse backgroundsStrong problem-solving abilities and attention to detailProficiency with customer relationship management systemsDriving licence and access to own vehicle preferred (for site visits) Rewards and benefits Competitive salary with annual reviewsGenerous pension scheme with matched contributions up to 7%35 days holiday (including bank holidays) with buy/sell optionsAnnual bonus scheme at 5%Ongoing training and development opportunitiesEmployee discounts and exclusive offers from retailers and entertainment venuesSupportive and inclusive working environment We are an equal opportunities recruiter, valuing diversity and inclusion and welcoming applications from all suitably qualified individuals, regardless of background. Looking for a role where you can make a real difference to people's homes and lives? Apply today to join a community-focused organisation that truly cares about both customers and employees.

Customer Care Coordinator required for a new, permanent role in the Newcastle area. This is based within the construction sector, working for a new house builder. The RoleThe position of Customer Care Coordinator is a key position to deliver exceptional customer service for this five star builder, the successful candidate will form a crucial part of the successful delivery of their homes and excellent customer satisfaction.You will be involved with all aspects of the customer care role, being a key point of contact for customers once they have moved into their new home. You will liaise with subcontractors and suppliers in respect of all customer care. Collaboration is key to the success of this role, working closely with colleagues in the construction, sales and commercial departments as well as with subcontractors and suppliers. Main DutiesTo liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.To be professional, courteous and punctual in all dealings with customers and external partnersEnsure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescalesLiaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed timesEnsure all materials and labour required is available prior to starting worksEnsure the customer care / after sales standards remain high by personally contacting customers within two weeks from legal completion to ensure the customer is happy and satisfiedPlan and monitor the work of the customer care technician in advance to ensure continuation of workLiaise with Site Managers and the Construction Director prior to arranging any meetings with customersMaintain an efficient, effective filing system, keeping records up to date at all timesMonitor and report to the Management Team the performance of the sub-contractorsReport any continually occurring problems encountered by the Customer Care Manager to ensure these can be rectified and the source of the problem identifiedEffectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issuesLiaise with the external out of hours call handling provider The PersonApplicants will ideally have worked for a house builder in a similar role but, failing that, they must have strong customer care experience. RemunerationCompetitive Salary. This is a permanent position and Corepeople Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client. By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website.

Your new companyHays are working with a growing Manufacturing business in Telford who are looking to appoint a Customer Services Coordinator on a permanent basis. They are seeking a proactive and customer-focused Customer Support Coordinator to join a dynamic Customer Experience Department in Telford. This role is pivotal in ensuring a seamless and positive experience for our customers throughout all stages of their journey with us. You will act as the first point of contact, manage service and spares processes, and collaborate across departments to deliver exceptional service. Your new roleAs a Customer Services Coordinator, your role will involve: Serve as the primary point of contact for customers throughout all project stages.Assess customer needs and ensure they are met through each phase of the project.Manage customer cases and maintain accurate records of work in progress.Oversee service and spares quotation and order processes.Handle customer account setup and information gathering.Collaborate with internal departments to enhance the overall customer experience.Escalate issues and complaints appropriately and in a timely manner.Achieve and report on key performance indicators (KPIs).Build and maintain strong relationships with customers.Manage purchase orders, requisitions, and invoicing.Coordinate stock and inventory control with the Stores Department.Arrange engineer travel and accommodation.Maintain and manage engineer documentation.Support the Customer Support Help Desk with call handling, job scheduling, and job number control.Adhere to company Quality Management System (QMS) procedures and processes. What you'll need to succeed Proven experience in a customer-facing role, ideally in a fast-paced, agile environment.Strong communication skills, both verbal and written.Proficiency in Microsoft Office applications.Experience with Sage 50 or 200, or similar accounting/planning software.Ability to adapt and lead in a changing business environment.Excellent organizational and multitasking abilities. What you'll get in returnWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk