Customer Care Advisor
Our client is a leading distributor of high-quality bicycles and cycling accessories, dedicated to enhancing the experience for all cyclists. With a reputation for excellence and a passion for innovation, they pride ourselves on delivering exceptional service and top-notch products to their customers. Role Overview We are looking for a dynamic and customer-focused individual to join the team as a Customer Care Advisor. The ideal candidate will be passionate about cycling, possess excellent communication skills, and have a strong desire to provide outstanding service. As a Customer Care Advisor, you will be the first point of contact for our customers, assisting with enquiries, resolving issues, ensuring a seamless customer experience and taking customer orders. Key Responsibilities: Respond to customer enquiries via phone, email, and live chat in a professional and timely manner.Provide knowledgeable advice on our range of bicycles and cycling accessories.Resolve customer issues and complaints efficiently, ensuring customer satisfaction.Process orders, returns, and exchanges accurately and promptly.Maintain up-to-date knowledge of our product offerings and promotions.Collaborate with other departments to ensure customer needs are met.Assist in developing and implementing customer service policies and procedures.Contribute to a positive team environment and uphold company's values and standards. Requirements: Previous experience in a customer service, advisory or a retail or telesales role, even better if within the cycling or sports industry.Excellent verbal and written communication skills.Strong problem-solving abilities and a customer-first attitude.Proficiency with Microsoft Office Suite.Ability to multitask and manage time effectively in a fast-paced environment. Customer Care Advisor Salary: Competitive Location: Milton Keynes What's on offer • Competitive salary and benefits package. • Opportunities for professional growth and development. • A supportive and friendly work environment. • Employee discounts on our extensive range of bicycles and accessories. • A chance to be part of a passionate team dedicated to promoting the joy of cycling Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 4th year running!). Please note due to volume of applications you will only be contacted if we are progressing your application.
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