Application Support Consultant
The role As an Application Support Consultant, you will be an integral part of our clients consulting team, focussed on delivering and maintaining a range of solutions to their clients, combining technical and consultancy skills. You should have a strong technical aptitude and be comfortable working with various software applications, databases, and operating systems. Part of your responsibilities will be to identify and resolve technical issues, requiring excellent problem-solving skills to diagnose problems, analyse issues, and help develop effective solutions. Typical areas include: • Installation, customisation & configuration of cloud-based enterprise solutions built upon their products. • Technical requirements capture & ensuring joint understanding in client workshops • Managing the workflow of service requests • Client support to troubleshoot issues with enterprise solutions involving our clients products • Training and certifying client IT teams in the installation and maintenance of our clients products Important to success in this role are: • An interest in deploying & administering client solutions, as well as managing configuration changes. • Technical ability and an enthusiasm for technical challenges • A desire and ability to learn quickly and apply complex new technologies • An ability to communicate technical information in a client-friendly way • An understanding of the importance of process • A tendency to seek opportunities for greater automation • A willingness to learn about technologies including Kubernetes, VMWare & SQL relational DBs
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