Average Application Support salary in London

As an Application Support Analyst, you'll be at the heart of ensuring that key systems and applications run smoothly for this not-for-profit organisation based in London. Your role will involve solving technical issues, supporting users, and maintaining systems to keep the organisation operating effectively.Client DetailsThis role is with a not-for-profit organisation based in London, focused on delivering impactful services to its community.DescriptionProvide technical support for key applications, ensuring minimal disruption to users.MUST HAVE SQL / ORACLE EXPERIENCENEC OR DRS application exposureInvestigate, troubleshoot, and resolve application-related issues.Monitor system performance and recommend improvements where needed.Collaborate with other departments to understand and meet their application needs.Assist with system upgrades, patches, and maintenance tasks.Document processes, solutions, and technical specifications clearly.Train and support users to maximise application efficiency.Work closely with vendors to resolve external application issues.ProfileA successful Application Support Analyst should have:Solid experience in supporting software applications within a professional setting.Strong problem-solving skills and a methodical approach to troubleshooting.Good understanding of system integrations and database concepts.Clear communication skills, both written and verbal.An ability to manage multiple tasks and prioritise effectively.A proactive mindset and a focus on continuous improvement.Job OfferCompetitive salary ranging from £51,300 to £57,000, dependent on the level of experience.Permanent position within a not-for-profit organisation in London.Additional benefits to be confirmed.If you're interested in this role, apply now.People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.

We're looking for an Application Support Analyst to join a collaborative IT team supporting and enhancing business-critical claims platform for leading professional services business.This is a new role for the business, taking ownership of the migration and support from legacy to an internal bespoke claims platform, working closely with internal IT team and relevant users.Please note: Experience within claims processing, legal or insurance is essential.What you'll be doing:Investigating, analysing and resolving application issuesSupporting system enhancements, fixes and integrationsPlay a key role in growing this area of the business as the internal IT function continues to scaleWork with Product Owners and senior stakeholders to gather requirements and improve processesRequirements:Previous experience in an Application Support, Systems Analyst or similar roleAble to demonstrate supporting and improving bespoke internal systems or applicationsExperience with SQL, Excel, BI and data analysis toolsKnowledge of Agile methodologies (Azure DevOps is a bonus)This is an excellent opportunity to join a forward-thinking IT team where you'll play a key role in improving business-critical systems while working on a variety of exciting projects.Please apply to the advert or email your CV direct to

The RoleAs an Application Support Analyst, you'll be responsible for supporting and enhancing business-critical insurance applications, with a particular focus on claims systems. You'll investigate and resolve production issues, collaborate with Product Owners and Development teams, and contribute to ongoing system improvements that enhance business performance.This role requires previous experience supporting insurance claims applications, making it ideal for someone who has worked within an insurer, reinsurer, MGA or the London Market.Key ResponsibilitiesProvide application support for business-critical insurance claims systems.Investigate, analyse and resolve application issues, identifying root causes and implementing permanent fixes.Work closely with Product Owners, Developers and Business Analysts to deliver system enhancements and new functionality.Support Agile delivery through Sprint Planning, Reviews and Retrospectives.Perform unit testing and assist with system, integration and user acceptance testing.Support integrations with internal and third-party applications.Produce and maintain high-quality technical and functional documentation.Monitor application performance and proactively identify opportunities for improvement.Participate in change management activities, ensuring successful implementation of releases.Build strong relationships with business stakeholders, providing technical guidance and managing expectations.About YouWe're looking for someone with:Previous experience as an Application Support Analyst or similar role.Essential experience supporting insurance claims applications.Strong analytical and troubleshooting skills.Excellent stakeholder management and communication skills.Experience analysing data using SQL, Excel or BI tools.Understanding of business processes, workflows and systems analysis.Experience translating business requirements into technical solutions.Knowledge of Agile methodologies.Azure DevOps experience would be advantageous.A good understanding of claims processing within the insurance industry.What's on OfferOpportunity to support enterprise-scale insurance applications.Collaborative Agile technology environment.Exposure to a variety of business-critical systems and integration projects.Ongoing learning and professional development.Hybrid working with a London-based office.