Average Application Support salary in the UK

Application Support AnalystLocation: Gerrards Cross Salary: £32-37K plus excellent benefits packageOur client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions.Key RequirementsWe are seeking a technically proficient and service-oriented support analyst who thrives in a fast-paced, high-pressure environment. The ideal candidate will be comfortable prioritising their own workload, solving complex problems autonomously, and communicating clearly with non-technical users.Essential:Minimum 2 years' experience in second-line support, ideally covering 1st to 3rd line support in a lean teamStrong experience with technical and application support – including SQL queries, database investigation, and software installationExcellent interpersonal and communication skills – ability to work with doctors, nurses, and healthcare professionals under time pressureHands-on experience with:SQL / databasesWindows operating systemsApplication SupportRemote Access ToolsFamiliarity with ticketing systems – any platform (e.g. Jira, Zendesk, ServiceNow)Must be highly fluent in English, both spoken and writtenMust be able to drive – the office is not accessible by public transportMust live within 45 minutes of Gerrards CrossDesirable:An IT qualification or degree is helpful, but experience will be prioritised over formal credentialsStable employment history – candidates with multiple short-term roles or recent career gaps are unlikely to be progressedRole & ResponsibilitiesThis is a technical, customer-facing role requiring hands-on support of on-premise software systems. You will play a critical part in resolving application and infrastructure issues and ensuring smooth delivery and use of clinical systems across NHS environments.Responsibilities include:Providing 1st, 2nd, and 3rd line support to healthcare customersHandling SQL/database queries, troubleshooting application issues, and performing on-site software installationsManaging and resolving incoming support calls and tickets within SLA timeframesWorking collaboratively with development teams to escalate and resolve more complex issuesMaintaining ticket logs and issue resolution through Jira or similar platformsDelivering user training for new customers and updatesTesting and quality-assuring bug fixes prior to releaseYou will regularly interact with time-constrained clinicians, so clarity, confidence, and patience are essential.BenefitsCompany Pension SchemeOn-site ParkingHealthcare CoverCommission SchemeYou will be joining a team of highly skilled and passionate professionals who value collaboration, autonomy, and continual learning. If you are technically strong, people-focused, and eager to make an impact in healthcare, we’d love to hear from you.

Application Security EngineerActive SC Clearance + UK Nationality RequiredRemote (occasional travel to client sites)£65k - £75k DOE Role details: We're partnering with a specialist Cyber Security services provider with exciting growth plans. They are looking for an AppSec Engineer to Integrate security into Software Development Life Cycle during the design and development of digital services to ensure a holistic shift-left approach to secure by design. Key Requirements: Strong hands on DevSecOps experience - testing / threat modelling / developing (GitHub / python)Understanding of cyber-attack methodologies Consultancy soft skills - ability to communicate effectively & navigate government departments Benefits: 25 days holiday plus your birthday offEnhanced pension schemeLife Assurance (4 x salary)Private Medical InsuranceHealth Cash Back Plan Eligibility: To be considered for the role, you must be a UK National and have active SC Clearance (used within the last 12 months). Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

My client in Reading, Berkshire is looking to hire a Software/Application Support Analyst to join their team. You’ll be supporting several applications and their users, as well as carrying out some manual testing on in-house developed software. This is a hybrid role — you’ll be expected to work in the office 3 days a week, with 2 days from home. Key Responsibilities: Provide application support to end-users via phone, email, and Teams. Troubleshoot and resolve software issues, escalating where necessary. Perform manual testing on in-house applications and assist with identifying bugs or improvements. Accurately document support tickets, test results, and user feedback. Required Experience: Experience supporting software applications. Excellent attention to detail. Strong verbal and written communication skills. Desirable Experience: Previous experience testing software applications. Knowledge of .NET or working within a .NET-based environment.