Average Application Support salary in the UK

CMC are hiring a Trading Application Support Analyst to work in the IT Production department. The trading application support Team is split across London and Sydney and responsible for providing application support for CMC Markets’ award winning web- based trading platforms. This is a fantastic opportunity for a Trading Application Support Analyst to work for a leading fintech. This is an onsite role Tasks come via monitoring alerts or tickets raised by internal CMC teams and you have the opportunity to work closely with your peers in London and Sydney, following current support processes to ensure that all incidents are resolved efficiently, and any changes are implemented successfully. The teams work in a mixed operating system environment (Red Hat 70% and Windows 30% of estate) with the London team primarily focusing on Red Hat trading applications and Sydney the Windows equivalents. You will have the opportunity to identify and implement new processes, procedures and automated solutions, ensuring an excellent and professional service is provided at all times. It is a fast-paced, process driven environment. Responsibilities: Using our 'follow the sun’ support model, ensure maximum availability and performance of the company’s trading applications across web, mobile and API channels;Provide 1st and 2nd line support for the trading platforms;System monitoring with real time monitoring tools. (Nagios, Splunk, AppDynamics, Geneos and Bespoke tools);Provide proactive and reactive support to application and operational issues across both production and non-production environments;Proactively fix support issues, provide or suggest remedial actions or route issues to developer for remediation;Liaise with external vendor, other support teams (Business Operations, 3rd Tier Support, DBA, Security, Infrastructure) and development departments to ensure incidents are resolved;Review and implement improvements to support process and monitoring where appropriate, as well as ensuring operational documentation is maintained;Follow our release and change process to complete deployments and change successfully;Plan, execute and review maintenance tasks and deployments between IT and development teams;Participating in DR and BCP testing; KEY SKILLS AND EXPERIENCE Essential: Self-starter with passion for ITProven experience in working in Application Support/Production environments.Experience of using Red Hat Linux (or others Unix flavours) including scripting in a commercial environmentExperience supporting applications (Java, .NET, Apache, IIS); Desirable: Knowledge of Microsoft Windows Server.Experience with working within financial industry;Experience with working within an ITIL framework;Experience with working with market data, FIX protocol; CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Application Support Analyst - Hybrid working - 2 days in the Birmingham office - up to £40K per annum My client is a multi-national Software company specialising in providing highly scalable and class-leading ERP business solutions for a broad range of manufacturing, retail and distribution companies. Their ERP Software platform is the core product designed to be feature-rich, affordable and configurable and combined with their Cloud SaaS ERP platform provides industry-leading software that has a wide-ranging set of features. They work with over 10,000 companies in the UK, USA and around the world. This company prides itself on being a great place to work, offering a competitive salary, a generous benefit package and the opportunity for flexible working. Role Summary: You should possess advanced skills and prioritise customer satisfaction, demonstrating outstanding communication abilities. Your primary role will involve adeptly resolving technical challenges pertaining to ERP software, all while upholding the highest standards of customer service. It's important to note that the designated support hours align with the UK time zone, spanning from 9:00 AM to 5:30 PM. Main Tasks: Accurately recording customer-reported requests through telephone, portal, and email.Serving as the initial point of contact for customers encountering related issues.Advocating for the utilisation of the online customer portal.Discerning the priority of new cases/queries and allocating resources accordingly.Overseeing individual cases to guarantee satisfactory resolutions for customers.Investigating and resolving intricate customer problems.Maintaining a current skill set and knowledge base to proficiently support the client's product.Coordinating with other departments to ensure timely case resolutions.Thoroughly documenting issues and their corresponding resolutions.Identifying and escalating complex issues for expeditious resolution. Essential skills: High level of numeracy and literacyHigh level of computer literacyWorking knowledge of T-SQL or SQL Desirable skills: Previous experience working in a KPI-driven support environmentUnderstanding of business processes in manufacturing, distribution. Personality profile: Excellent problem-solving and analytical skillsOutstanding attention to detailGreat team playerExcellent written and spoken English.The ability to report issues and defects in a clear, concise manner.Team player, able to work with various other teamsAble to prioritise and assess risks within strict timescales.Able to present complex and highly technical information clearly to colleagues at all levels. If this role sounds interesting, then please apply with your CV to find out more. ***** Please note only UK residents with a valid UK passport or work permit and no need for future sponsorship can be considered for this role.*****

Application Support AnalystAs an Application Support Analyst, you will play a crucial role in optimizing our business processes and applications. Your expertise will bridge the gap between our technology solutions and our operational needs, ensuring that our systems empower our teams to excel. The ideal candidate for this role should have a proven track record in delivering exceptional user support, with a preference for experience within a professional services environment. A strong grasp of the technical intricacies of IT operations and their direct impact on business applications is essential. The Application Support Analyst is also meant to have experience of MS Excel for data manipulation and reporting. Familiarity with ITIL principles, as well as experience using service management and ticketing solutions, is highly desirable. Experience in a Cloud environment is considered a valuable asset. The candidate should possess excellent problem-solving and analytical skills, coupled with a familiarity with project-based work. If you're a dynamic and technically adept individual ready to contribute to our team's success, we encourage you to apply. Skills required for the Application Support Analyst are:- Application support- ITIL- Excellent communication skills- Technical expertise across Business apps Business Application Analyst / Application Support Analyst/ Business apps / ITIL Salary: £42,000 - £50,000 (12 month Fixed term contract)Location: London, Hybrid working Apply now for immediate consideration regarding this excellent opportunity!Understanding Recruitment is acting as an employment agency for this vacancy