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Workshop Controller

Posted 21 February by Toyota Easy Apply Ended

Toyota are currently offering a fantastic opportunity as a Workshop Controller to join our business based out of our Bromley dealership. 

The role responsible for ensuring all incoming work is planned then managing the time and resource.  The Workshop Controller assigns technicians to tasks ensuring productivity is maximised and that deadlines are adhered to. 

Deliver complete customer satisfaction.

  • Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintain quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals
  • This role will require some customer facing and may include road tests and managing query resolution
  • Is energetic, responsive and proactive when dealing with internal and external customers
  • Makes day to day business decisions that prioritise customer service
  • Schedule work to meet customer requirements, taking into account workshop/bodyshop utilisation targets, job complexity and parts availability
  • Update customer database to maintain accurate records of work carried out to aid future prospecting

Work as a full member of the Centre team.

  • Treats all internal customers as valued and important individuals
  • Schedule work to meet customer requirements, taking into account workshop/bodyshop utilisation targets, job complexity and parts availability
  • To distribute and control the issue of work to the Technicians to maximise quality and overall efficiency
  • To ensure a strong relationship is maintained with the parts department to maximise parts availability
  • Understands the importance of brand and clear customer service to the success of the Centre
  • Aware of the financial KPI’s of the service department recording daily/weekly/monthly technicians productivity/efficiencies

Comply with Jemca process and standards

  • Demonstrates a good general understanding of the Jemca range of products and services
  • Ability to carry out quality control measures as laid down by the manufacturer and warranty standards are adhered to at all times
  • Ability to control workshop cost in line with production of work
  • Maintaining records of equipment repairs/calibration
  • Controlling the flow of work through the workshop
  • Maximising the labour resources available
  • Keeping up to date statistics of the performance of staff
  • Aware of Health & Safety procedures within the workshop
  • Prioritise and manage own time and progress to deliver agreed objectives
  • Ability to lead, manage and coach the team making decisions as and when required that create improvement and to achieve daily objectives

Your Skills.

  • Have a clean full UK driving licence
  • Relevant experience within a main dealer workshop controller position
  • Have good organisational, planning and customer service skills
  • Basic IT literacy

About our business…

Jemca Car Group is one of the UKs largest Toyota and Lexus dealerships, employing over 500 employees across sites in Greater London and Thames Valley.

Owned by Toyota Tsusho Corporation, a global brand made up of over 428 companies with particular expertise in the automotive sector, we are specialists in our field and are committed to ensuring our customers receive the best experience and service when they visit one of our retail centres.

What’s next?

If you’re an automotive professional looking for a role with realistic career progression within a business that promotes positive change and development this is the role for you. Apply online now or contact our Recruitment Team.

Reference: 34525974

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