Warranty Administrator

Kolt Recruitment are recruiting for a warranty administrator for a leading dealership.

Key Responsibilities:

• Ensure correct submission of warranty claims are made to manufacturer in a timely manner.
• Ensure that all jobs passed for warrant submissions are accurately invoiced and costed.
• Document all warranty, goodwill and recall work as per manufacturer’s requirements and Retailer policy.
• Provide advice on warranty claims to the Franchise team to ensure total customer satisfaction
• Utilise technical knowledge and understanding of warranty procedures to enable effective, economic, and correct application of manufacturer’s warranty systems.
• Ensure Service Advisers and workshop staff complete relevant records accurately when a warranty situation occurs on a vehicle.
• Maintain records of warranty submissions, credits, and customer contributions towards goodwill claims.

Key Requirements:

• Able to plan, organise self and meet agreed work deadlines.
• Able to assimilate numerate information quickly and provide considered responses.
• Strong work ethic and adaptable to change.
• Attention to detail and maintains good, accurate quality of work.
• Ability to work to tight deadlines to achieve the business needs.
• Able to react positively to organisational and market changes.
• Full, clean driving licence.

If you would like any further information on this role please call Kolt Recruitment.