Warranty Admin- 12 month Contract

To increase warranty and assistance policy renewals by utilising your sales skills when handling telephone sales enquiries and customer service calls and updating systems accordingly.

To ensure all processes and procedures comply with FSA requirements

Shifts are between 9am-6pm Monday to Friday and 9am-1pm Saturdays, (35 hours within these hours)

Client Details

An insurance compnay based in Croydon city centre.

Description

• Telephone sales, renewals and enquiries

* Handle all external/internal sales, renewals and enquiries pro-actively, utilising your sales skills at all times, following agreed procedures.

* Provide customers with warranty and assistance product features and benefits, in order to assist in the purchase decision.

* Ensure product knowledge is kept continuously up-to-date through appropriate research and training.

* Handle all calls within performance targets and professionally following agreed procedures. Accurate data capture and input

* Capture all necessary information precisely and accurately relevant to product sales.

* Record all daily activity for reporting purposes. FSA Compliance * Operate within and adhere to the constraints of the current FSA regulations.

* Ensure that the sales process carried out follows the procedure based sales approach.

• To manage or assist with relevant ad-hoc projects as required by the Warranty Sales and Administration Team Leader.
• Complete all appropriate administration.
• Provide relevant reports to the Warranty Sales Manager on a monthly basis.
• Carry out any other additional duties as requested by the Warranty Sales Manager from time to time within the scope of your role.
• Maintain a consistent high level of performance as specified within the PMF.

Profile

• Strong admin skills
• Excellent telephone manner.
• Previous experience of working within a telephone sales environment, handling both inbound and outbound calls.
• A good working knowledge of Word, Excel and web based functionality.
• Strong communication skills.
• Excellent call handling ability.
• Influencing and negotiation skills.
• The ability to work under pressure.
• Sound approach to problem solving.
• A pro-active approach to sales.
• A focus on customer service and quality.
• Self motivated.
• The ability to work without supervision.

Job Offer

• 12 month contract
• Immeidate Start