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Virtual Assistant - Permanent - Manchester

Virtual Assistant - Permanent - Manchester

Posted 16 March by PWC Easy Apply Ended
About the role

We have a number of opportunities for experienced Assistant/Administrators to deliver professional administrative and PA support virtually. This is an exciting opportunity to join an established team of dynamic Virtual Assistants who provide support to the firm’s Partners and Directors across the UK.

As a Virtual Assistant you’ll work from home four days a week and attend meetings in your base office once a week. You’ll be expected to manage your work priorities within a set 40 hour week and adapt this to the needs of the Partners and Directors you support. You’ll operate in the same way as an office based PA but must be able to adapt to this remote working environment, being prepared to consider alternative ways of working and communicating in order to form effective and strong relationships.

We’re currently looking for applicants for our three regional offices - Birmingham, Manchester and Bristol. You’ll have a journey time of no more than 2 hrs as you will be required to be in the base location office once a week. The majority of your induction and training will typically be at your local office so you will need to be more flexible and available to travel throughout your first month. This short term additional travel will be at a cost to yourself unless we request you attend training at an alternative site.

This role requires a high level of self-management and personal responsibility and the ability to prioritise, organise and manage events and tasks. A customer service mind-set is critical. Strong technical skills, the ability to keep up to date with current and emerging technology including social media and other web based networking tools are key to this role. You’ll need to be able to demonstrate a suitability to work for the majority of the time on your own and to make swift sensible decisions in order to support the business at all times.

Successful applicants will be invited to an assessment centre as part of the interview process. The assessment centres will be held in late April/early May with the position starting in mid June.

Responsibilities in this role will include:

  • Manage demanding and complex diaries, using own judgement to prioritise and deliver efficient scheduling of meetings to meet the demands of your Partners and Directors and their clients

  • Anticipate and coordinate business travel and meeting arrangements

  • Take ownership of all enquiries and problems, resolving or escalating issues as appropriate

  • Consult with colleagues and specialists to ensure the secretarial team contributes to knowledge sharing and facilitates the constant development of skills and expertise

  • Undertake research using a variety of resources to enhance your own knowledge and understanding and therefore provide greater level of support to your Partners and Directors

  • Virtually manage projects and organise large events and conferences or similar activities

  • Build strong networks and relationships, internally and externally, demonstrating rapport and empathy with clients and building relationships quickly with your stakeholders and peers

  • Use the firm’s systems to maintain client information/travel and expenses

  • Exercise confidentiality, discretion and personal sensitivity in all aspects of the role

    Skills required for the role:

  • Able to demonstrate strong organisational skills, regularly acting on own initiative

  • Proven experience of providing administrative support to clients at all levels of seniority

  • Proven client relationship management with the ability to achieve this virtually with both internal and external clients

  • Experience of managing and prioritising high volumes of work, providing full secretarial support to more than one individual

  • Excellent influencing and communication skills

  • Strong technical skills and the desire to be at the forefront of new and emerging technology ie: social media and other web based networking tools and the ability to influence others to use these to enhance the firm’s brand in the market

  • The ability to work proactively with the autonomy provided in this role

  • Strong task management skills and the ability to manage a number of tasks

  • Drive forward initiatives to create a continued sense of “team” within your virtual peer group

  • Continually innovate around ways of working with peers and customers

  • Demonstrate a commitment to delivering excellent customer service within all aspects of the role, which includes having a positive and can do attitude at all times
  • Reference: 34699850

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