If you're passionate about learning from customers and communicating evidence-based insights in a commercial organisation, then this UX Researcher role could be for you. To be a successful UX Researcher at Holland and Barrett you'll need to be skilled in applying a wide range of user research methods, an expert at involving others in your research process, and a passionate champion for making customer needs and behaviour central to a team's decision-making. As part of your role, you'll be given the unique opportunity to research the customer experience across various digital platforms
What Will I Do As A UX Researcher?
Your job as a UX Researcher will be to ensure the voice of the customer and their needs are embedded in the development of the end to end experience, in all digital platforms: Work across product teams and collaborate with UX Product Owners, UX/UI Designers, Developers and other key stakeholders Plan research, generate hypotheses, recruit targeted participants, create discussion guides and run research sessions to capture customer insights based on the goals and objectives of the projects you work on. Be flexible and effective in the way that you analyse and communicate your findings
- Being very good at running a usability study Designing usability studies based on solid research principles
- Very meticulous in taking notes and recording data
- Efficient in reporting findings Insightful in turning findings into insights and explain them clearly
- Good at multi tasking (by working with multiple teams at once)
- Making good tactical decisions on how to design and run usability studies
- A good communicator
- Comfortable in a fast moving environment with regular changes in direction and priority.
The candidate will be able to demonstrate:
- An understanding of UX research theory , including how to work with qualitative, quantitative data.
- Experience in designing a usability study and using industry level usability software
- Promoting user centred design principles and best practice across the organisation
- Experience running studies in a formal lab, an informal lab and remote.
- Experience in e-commerce research
This role is NOT suitable for: UX designers who have only recently moved into research Other professionals who have participated in usability, but not carried out e-commerce researcher testing
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