Travel Customer Service Executive

Recruit4staff are proud to be representing their client, a leading Travel Customer Service Executive in their search for an Travel Sales Executive to work based in the offices in Chester. 

For the successful Travel Customer Service Executive our client is offering:

• Salary up to £23,000 per annum
• Monday - Sunday (37.5 hours) Rota is 5 days over 7, 9am to 5.30pm
• Permanent Position
• Benefits: Pension, 22 Days Holiday, Enhanced Pension, Maternity & Paternity, Social Events, Employee Discounts, Life Insurance 

The role - Travel Customer Service Executive :-

• Responsible for managing customer enquiries who are on holiday (in-resort)
• Manage individual queries and provide resolutions in line with company policies
• Investigate complaints 
• Liaise with hoteliers to support resolutions in-resort
• Ensure customer excellent 
• Prioritise escalations 

What our client is looking for in an Travel Customer Service Executive : -

• Previous experience working within the travel industry in customer services / customer relations - ESSENTIAL
• Strong communication 
• Case Management / Complaint Management Experience - ESSENTIAL 
• Able to cope well in pressured environments
• Reactive in nature 

Key skills or similar Job titles: Travel Agent, Travel Specialist, Booking Agent, Customer Service, Resolution Executive 

Commutable From: Cheshire, Flintshire, Denbighshire, Wrexham 

For further information about this and other positions please apply now

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.