Travel Consultant

Opportunity for a Travel consultant to be part of a small and dedicated team. You will share knowledge, contribute to a collaborative working environment and play an important role in helping the team achieve its goals. By delivering personalised and professional service at every opportunity, you will help build long-term customer relationships and maintain the company's reputation for great customer care. This is a full time role , part time would also be considered minimum 30 hours.

The Job:

• Sell a wide range of leisure travel products including package holidays, tailor-made itineraries, cruises and touring holidays.
• Achieve individual sales, profit and ancillary revenue targets.
• Convert enquiries into bookings through excellent product knowledge and sales skills.
• Deliver outstanding customer service throughout the customer journey.
• Build long-term relationships with customers to encourage repeat business and referrals.
• Identify opportunities to maximise booking value through upgrades and additional travel products.
• Prepare quotations, itineraries and travel documentation accurately.
• Process bookings, amendments and cancellations efficiently.
• Maintain accurate customer records and booking files.
• Handle customer payments in line with company procedures.
• Ensure all bookings are administered to a high standard.
• Work collaboratively with colleagues to achieve branch objectives.
• Assist with marketing initiatives, supplier events and branch promotions.
• Contribute to a professional, welcoming and customer-focused environment
• Maintain a clean, tidy and professional branch environment at all times.
• Ensure brochures, displays and promotional materials are well presented and up to date.
• Assist with opening and closing procedures as required.
• Keep personal workspaces and shared areas organised and presentable.
• Support the smooth day-to-day running of the branch.
• Undertake reasonable additional duties as requested.
• Act as an ambassador for the business, maintaining high standards of professionalism and customer care.
• Ensure all bookings comply with company procedures and relevant industry regulations, including ABTA, ATOL, Package Travel Regulations and GDPR.
• Maintain accurate records and handle customer information confidentially

Skills Required:

• Previous retail travel sales experience.
• Proven ability to sell holidays and achieve sales targets.
• Strong destination and travel product knowledge.
• Excellent customer service and relationship-building skills.
• Confident communicator with excellent verbal and written skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Competent user of travel booking systems and Microsoft Office

The Package:

• Salary £25,750 + Commission
• Rotating shift with 2 others where everyone is required to work at least 1 Saturday in 3

Interested:

• If you are interested in the above vacancy please click 'APPLY' or email