Travel Agent

Travel Consultant

Sutton Coldfield

£22k to £24 k pa

Invigorate Recruitment is working with its client an award winning Independent Travel Agency Group, providing bespoke luxury tailor made holidays to recruit a Travel Consultant.

As a Travel Consultant you will be expected to provide first class customer service to manage all travel requirements and holidays for their clients, no matter how large or small a trip may be.

You will be expected to provide all tourism related services including but not limited to the following;

• Researching extensively, plan and book every aspect of our customers holiday experience.
• Provide all relevant information, brochures and internet links for customers
• Advise customers on all visa requirements and any country specific requirements
• Book flights and accommodation, package tours and travel arrangements and transfers
• Process all booking administration and documents accurately with high attention to detail
• Liaise with clients if any changes occur, finding solutions should any problem occur with a booking
• Attend promotional events on behalf of the Company and gain product knowledge
• Maintain and develop good working relationships with our Supplier partners, customers and colleagues
• Work collaboratively with colleagues to maximise sales opportunities and achieve branch targets

Essential Qualities required for the Travel Consultant:

Proven experience in a similar role.

Excellent communication skills, the ability to persuade and influence, interact and negotiate effectively are essential qualities.

In addition, you will be expected to demonstrate first class attention to detail, customer services experience, commercial awareness, up to date and in depth product knowledge.

You must be comfortable promoting additional products, such as airport hotels, lounges, attraction tickets and be able to demonstrate strong sales skills. Ability to manage any complaints raised by customers in respect of products, services and experience.

Desirable

• A passion for travel, demonstrated through personal experience advantageous.
• Experience with Inspearational, or other widely used reservation systems is preferred.
• A degree or other relevant qualification in Hospitality, Travel and Tourism, or business is highly desirable.

Hours & Benefits:

• Monday - Saturday (no Sundays or Bank Holidays)
• Access to a Health & Well Being platform
• Incentive earning opportunities
• Fam Trip Opportunities