The following job is no longer available:
Training Assistant Manager - Contact Centre
Training Assistant Manager - Contact Centre
Training Assistant Manager - Contact Centre
Posted 25 March by
Cactus Search
Easy Apply
Ended
Key Duties:
- Effective coaching and leadership development of the training team, including observations, adherence to the quality competency framework and 121 development meetings.
- Work in partnership with the Training Manager, the Service Excellence team, and key stake holders to deliver best in class training solutions for the operation, both remotely and in a face to face environment.
- Act as a role model, and lead by example to create a positive, professional atmosphere that inspires and drives engagement
- Liaise effectively with key stakeholders including Operational Managers and External stakeholders to ensure the early life journey is as seamless as possible.
- Liaise effectively with key stakeholders including Operational Managers to complete training need analyses within the business. This will model areas of work to develop projects and effective use of training resources.
- Act as a senior representative for HR within the department.
- 2 years’ experience of working in a learning and development environment
- Experience Training in a Contact Centre environment is essential
- Ability to conduct Learning Needs Analysis and recommend suitable solutions, with the autonomy to challenge existing processes.
- People management experience, with the capacity to create a balanced work environment for people engagement.
- Experience of working alongside HR to create a safe and confident environment.
- Good problem solving skills which includes creative and innovative ways of thinking.
- Experience within a fast paced Contact centre
- A passion for leading & developing others – The ability to get the best out of others through encouragement, training, coaching and imparting the correct knowledge, skills & behaviours to ensure success.
- Excellent communication and influential skills
Reference: 52368818
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'