Training and Development Officer - Customer Service

Posted 5 April by Interserve Healthcare Group
Training and Development Officer - Customer Service

Job purpose

Salary: £23-26,000 per annum

Are you a Training and Development Officer/Teacher/Tutor looking for that chance to make a real difference to someone’s career?

Working in partnership with BT you will deliver Customer Service L2 qualifications to their employees.

As a Training and Development Officer you will be passionate about inspiring learners to achieve their goals and aspirations using your own experience and knowledge of Business Administration & Customer Service.

Delivering training programmes on site, you will need to advise, teach, guide and support learners to achieve their chosen qualifications on time with a high level of quality, including liaising with the employer on the progress of the learners.

You will be confident delivering in a classroom environment or delivering to small groups, putting quality at the forefront of everything you do - for your learners, employers and staff team.

You will be responsible for maintaining an effective caseload of learners through their apprenticeship journey and enable them to achieve all aspects of their apprenticeship including End Point Assessment.

You will be able to deliver up to level 2 in Customer Service and be confident to deliver all stages of the programme from initial engagement, meeting with prospective employers and learners, use a range of teaching methods and techniques to suit individual learners and deliver all aspects of the Apprenticeship provision.

Your enthusiasm will be infectious and coupled with your desire to make a change, we will offer an exciting environment allowing you to develop your career and equip you and your learners for success.

Closing date: Friday 20th April 2018

Responsibilities

BT success doesn't just come from what we do. It's how we do things and why that really matters. Working in partnership we are looking for motivated, energetic people who love to talk to all sorts of different people and are truly passionate about helping others.

As a business we pride ourselves on our one of a kind customer experience and want this to be true of all our people, whether they work face to face with our customers or behind the scenes our colleagues instead. Energy, growth and enthusiasm have activated a revolution in our team experience too, with a focus to never stop learning as after all, that’s what life’s about. Now that reflects our values that nothing is impossible with the right attitude.

As a Training & Development Officer you will be passionate about inspiring learners to achieve their goals and aspirations using your own experience and knowledge of Customer Service.

BT wishes to bring together the best networks, the best technology and the best people. Making connections, driving innovation and creating new possibilities. We expect yours to be to bring the apprentice and their future career together; helping them to achieve a qualification while laying the foundations for progression in this competitive field.

Delivering training programmes on site, you will need to advise, teach, guide and support learners to achieve their chosen qualifications on time with a high level of quality, including liaising with the employer on the progress of the learners. You will be confident delivering in a classroom environment or delivering to small groups, putting quality at the forefront of everything you do - for your learners, employers and team.

We all wanted values that were aspirational, but realistic - things that captured the spirit of BT at its best. Everything we were told led us to three words: Personal, Simple, Brilliant

You will be responsible for maintaining an effective caseload of learners through their apprenticeship journey and enable them to achieve all aspects of their apprenticeship including End Point Assessment.

You will be able to deliver up to Level 2 in Customer Service and be confident to deliver all stages of the programme from initial engagement, meeting with prospective employers and learners, use a range of teaching methods and techniques to suit individual learners and deliver all aspects of the Apprenticeship provision.

Your enthusiasm will be infectious and coupled with your desire to make a change, we will offer an exciting environment allowing you to develop your career and equip you and your learners for success.

Knowledge skills & experience

We are looking for caring people who are passionate about supporting learners through their development journey, our essential requirements are:

Essential

  • Assessment Qualification (TAQA L3/A1/D32/33)
  • Level 3 or above Teaching Qualification
  • NVQ Level 2 or above in Customer Service
  • Level 2 qualification in English & Mathematics
  • Ability demonstrate a minimum of 3 years occupational experience in the relevant occupational area
  • Experience and confidence in teaching groups of individuals

Desirable:

  • Level 4 or above Teaching Qualification (Cert Ed, PGCE, CTLLS or DTLLS)
  • Additional Specialism Specific Qualifications
  • Level 2 Functional Skills (English, Mathematics & ICT)
  • Understanding of the change from Frameworks to Standards

Required skills

  • Assessing
  • Customer Service
  • Training

Application question

Do you have the right to work in the UK?

Reference: 34837064

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