Trainee Customer Service Advisor - Toyota. Entry Level

Ready to join the largest car company in the world?

Does this sound like you?

+ Enjoy building and retaining strong relationships with customers
+ A passion to resolve customer issues in an efficient and effective manner
+ Have strong communication skills
+ Very strong organisational and prioritisation skills
+ A team player who enjoys helping and supporting others
+ Able to multi-task and switch between tasks
+ You take initiative and ownership of issues with a can-do attitude
+ Thrive in a high-pressured environment
+ A willingness to learn and keep up to date with product and technical information
+ Passionate about the automotive industry and want to work in the world’s biggest manufacturer

We are much more interested in finding people with the right attitude than a wide set of qualifications. If you are an individual who has some customer service experience and is ambitious, keen to learn, and dedicated, we want to hear from you!

Your future starts here....

Role Info:

Trainee Service Advisor - Entry Level
Bolton
£10.42 Per Hour
Plus Contributory Pension, Employee Car Scheme, Discounts, Training and on-going development, Opportunity for career progression, plus other excellent benefits/incentives

As one of the leading Toyota Centre’s in the UK we are passionate about ensuring our customers are always put first every day, everywhere.

About us:

From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction.

Over the last 55 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models.

Thanks to solid and secure backing and investment; the RRG Group has been able to expand and reinvest into its premises and people. The ethos of the company is to invest back into the business and look at all potential opportunities has meant that the business has successfully grown to how it is today – but as history shows; that won’t stand still and the business will continue to grow, develop and expand.

There are always exciting times ahead for RRG Group!

The Trainee Service Advisor Role:

Customers will spend more time with the service department than sales during the life cycle of their vehicle. Our service team builds and retains long-term relationships with customers and provides a seamless journey that is defined and led by the customer.

As a Trainee Service Advisor, you will be in a key customer-facing position. You’ll enrich customers’ lives by keeping expectations managed and ensuring that customer issues are resolved.

Key Responsibilities:

+ Meeting and greeting service customers
+ Booking customer’s cars in for service/MOT
+ Co-ordinating the movements of the customer vehicles through the service centre
+ Responding to customer enquiries
+ Daily preparation of job cards
+ Completing 24/48-hour pre calls
+ Following up on service customers and general administration tasks

About you:

+ Previous customer service experience
+ Extremely organised, with great attention to detail
+ Flexible, proactive and hard-working
+ Strong people skills – you’re approachable and enjoy assisting colleagues
+ Target oriented
+ Thrive in a busy, high-pressure environment.
+ Good IT skills (MS Word, PowerPoint and Excel)

What’s on Offer:

+ Discounts on vehicle repairs
+ Employee Car Scheme
+ A pension that pays
+ Wellbeing Wednesday
+ Referrer a Friend Scheme (£300 per referral)
+ Holiday allowance starting at 24 days per year (FTE) plus Public Holidays, we reward long serving employees by raising holiday allowance to 30 days plus Public Holidays.
+ Fantastic future career opportunities and development
+ Industry leading training
+ Great team spirit, charity events and the flexibility to get involved in various fundraising events
+ Eye care benefits
+ Support and Mentoring
+ Employee Assistance
+ Regular staff incentives
+ And so much more!

Ready to join the largest car company in the world?

Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.

Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.

We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.

Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR