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Tip Shop Assistant Manager

Tip Shop Assistant Manager

Posted 19 June by Wastesavers Charitable Trust Limited
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Job Title:

Tip Shop Assistant Manager

Responsible to:

Tip Shop Manager

Responsible for:

The day to day operation of a reuse shop at Docks Way HWRC, including sales, cash management, stock, reporting and management of volunteers


Newport HWRC, Docks Way, NP20 2NS

Job purpose:

To manage the recycling centre site shop, to increase the volume of material sold through the shop, to manage volunteers and liaise with recycling centre staff.


£18,360 (pro rata £12,240)

Hours of work:

25 hours a week (5 hours per day, 5 days a week) to include Saturday and Sunday working on a rota basis

Wastesavers is a third sector recycling group that offers a range of recycling, reuse, education and training services in South Wales, based around waste management and recycling. We are an environmental organisation whose aims are to reduce the amount of material going to landfill and to benefit the local community. We are looking for a Tip Shop Manager to join our team to maximise shop sales and profits, and to manage the day to day running of the reuse shop at the Newport Household Waste Recycling Centre (HWRC) including staffing and volunteers. The successful applicant will deal with customers on a day to day basis and manage volunteers in a busy environment, whilst also liaising with Newport Council staff who will assist in accessing items for reuse.

Job Role:

  • To proactively work with Recycling Centre staff to source stock intercepted at the CA site.
    • To sort and record all stock coming into the Reuse shop and to work with volunteers to ensure stock is sold through the appropriate outlet
    • To support, train and supervise volunteers that will assist in running the shop
    • Bank money according to Wastesavers policies


    • To keep the shop organised and stock items displayed clearly and attractively in order to maximise sales
    • Ensure that the high standard of service to customers that is expected by Wastesavers and NCC is maintained at all time.
    • Actively support any fundraising activities and promotions
    • Implement promotions in the shop as directed
    • Actively encourage the public visiting the CA site to come into the Reuse shop
    • Liaise with the online Sales Officer to ensure that high value, branded, unusual, unique or antique items are retained and directed to the Reuse Centre for the appropriate online sales platform.

    Shop Appearance:

    • Maintain a high standard of presentation, both inside and outside the shop and storage areas
    • Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the shop premises


  • Actively encourage the public to donate saleable stock and promote other local reuse collection services for larger items
  • Manage, in conjunction with the civic amenity staff, the quantity and quality of stock being intercepted
  • Ensure there is adequate flow of stock from storage areas to the shopSelect & price stock at a consistent level in accordance with Wastesavers guidelines

    Staff and Volunteers:

    • Manage volunteers and provide training so they are able to perform their jobs efficiently and effectively
    • Work with the Tip Shop Manager and Reuse and Volunteer Manager to ensure the shop runs effectively
    • Create an organised a pleasant working environment for staff and volunteers
    • Ensure that all staff and volunteers comply with Wastesavers policies
    • Ensure equality & diversity polices are adhered to
    • To provide management cover to our other reuse sites across South Wales when necessary
    • To provide management support to other sites via telephone when required

    Administration and Security

    • Ensure all relevant administration is completed on time
    • Ensure all financial, cash handling and security procedures are adhered to
    • Hold the shop keys, ensuring that the shop is secure whenever it is left unattended
    • Notify the Tip Shop Manager in the event of suspected theft or dishonesty by any member of staff or volunteers
    • Complete all required back office IT systems processes

    Health and Safety:

    Provide a safe environment that protects all staff, volunteers and the public

    Comply with all Health and Safety regulations as per the Wastesavers H&S Policy

    Report any maintenance or Health and Safety issues in the shop to the Reuse and Volunteer Manager.

    To work independently and as part of a team

    To report to the senior management team

    To carry out any other reasonable management requests

    Any other duties as appropriate

    Clean driving license and access to a car is essential.

    Person Specification

    Skills and Experience

    Good level of general education

    IT literate and numerate

    Product knowledge and understanding

    An understanding of current gift aid legislation is also highly desirable

    Previous retail experience

    Proven experience of managing a team

    Experience of working with volunteers

    Experience of working to and achieving sales targets

    Experience of working with PC tills and EPOS

    Experience of cash reconciliation and financial controls

    Some experience of administration / back office organisation is desirable

    Skills & attributes

  • Reference: 35425587

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