Therapeutic & Wellbeing Service Administrator

RSR is a public safety, housing & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

RSR Justice are currently recruiting on behalf of Black Country Women’s Aid for a Therapeutic & Wellbeing Service Administrator to provide key administrative support and act as the first point of contact for the service.

This is a full time, permanent role, based in West Bromwich and offers a salary of £22,308.

Main Duties:

• Responsible for taking calls and field as appropriate to the relevant service or staff member.
• Responsible for delivering an effective system of first contact, care and support to clients who are victims/survivors of abuse; this includes gathering information regarding the client and their circumstances and assessing requirements for support.
• Effectively communicate with clients over the phone in a manner and pace that is appropriate
• Assisting with the administration of referrals within Therapeutic and Wellbeing Services, ensuring that information is inputted onto the case management system, maintaining tracking systems and confirming counselling sessions and consultation rooms are booked for the client and the counsellor.
• Monitor and respond to referrals via email and telephone in a timely manner to ensure contact is maximized and needs are met.
• Where client details are missing, make contact with appropriate referees to obtain accurate details to enable contact and allocation.
• Working directly with all key agency partners to ensure that work with clients is coordinated and information is shared effectively and appropriately.
• Support the Service Manager with the training of new employees within the Therapeutic and Wellbeing Services ensuring that they are aware of the case management and administration processes.

Essential Requirements:

• Educated to minimum Level 3 or equivalent.
• Experience of working in a professional environment.
• Experiencing of working within a needs led service providing information and advice to vulnerable people
• Experience of working/liaising with all stakeholders over the phone and using other forms of communication.
• Have knowledge of relevant safeguarding adults and children legislation.

Role is subject to DBS check at the relevant level.

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us! We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed!

Red Snapper Justice is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.