Customer Service Officer

Posted 23 April by Starting Point Recruitment
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SPR Careers are proud to be working with a public sector client to recruit for a temporary Customer Service Officer located in the Sandwell area.

Working Instructions:
Hours: Full time, regular evening, and weekend work
Pay Rate: £12.18 per hour

The ideal candidate will have a recognised library or customer service qualification (City and Guilds/NVQ Level 2/3 in Customer Care), or equivalent skills and experience.

Main Role and Responsibilities of the Customer Service Officer:
  • To provide a frontline service to library customers and other visitors, helping them to make the best use of library resource
  • To carry out any routines and administrative procedures associated with the day-to-day operation of the service including; opening and locking up the library
  • Assisting with arrangements for routine maintenance, cleaning, and security
  • Cash handling, i.e. taking fines, reservations, selling publications and other promotional material, collating and securing cash daily
  • Monitoring PC use, and updating files, directories and collections
  • Making a first response to customer comments and complaints, referring them to appropriate senior library staff if required
  • To help with the organisation and delivery of events, activities and outreach to promote services to all sections of the community, both inside and out of the library
  • Greeting all visitors to the building and directing them as appropriate
  • To work with senior library staff to co-ordinate and plan the work of Customer Service Assistants
  • To assist senior library staff to meet performance targets and deliver Local Action Plans, encouraging maximum use of services
  • Such other duties as may be appropriate to achieve the objectives of the post to assist the Thematic Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.

Registration Process: We understand the importance of a smooth onboarding experience. Our registration process includes the completion of necessary forms, and references covering the last 3 years. We ensure efficiency and support throughout to make joining our team seamless for you.

Please apply by submitting your CV to this advertisement.
For more information, please contact SPR Careers on and one of the team will be happy to help!

Reference: 52131486

Please note does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.

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