Temporary Income Officer

Our client is looking for a temporary Income Officer to provide a coordinated, flexible and effective income collection service that maximises income from rents and service charges.

Job specification:

• Effectively reduce all accounts in arrears to meet monthly individual and team targets. This will include producing arrears reports, communicating with residents in person/by telephone/through correspondence, serving Notices, home visits, providing appropriate advice and support to residents to enable them to sustain their tenancies.
• By fully conversant with county court procedures for possession claims including use of PCOL.
• Prepare court documents and paperwork relevant to rent possession cases
• Deliver an income management service that ensures core business objectives and performance indicators are met alongside a quality resident experience.
• Manage, collect and recover debt from former tenant arrears and non-rent charges.
• Establish local partnerships with statutory agencies such as the Department for Work and Pensions and Housing Benefit departments.
• Communicate and liaise effectively with a range of stakeholders to assist with income collection and debt prevention.
• Maintain and update records from all resident interactions, recovery actions and correspondence to ensure effective record keeping.
• Identify residents requiring specialist welfare benefit and financial inclusion advice and make referrals to the Welfare Benefit Officer.
• Identify and act upon any safeguarding risks and money laundering concerns, in line with policies.
• Monitor, track and report performance trends and provide associated analysis as required, identifying where improvements can be made

Person specification:

• At least 2 years’ experience working in a housing association or local authority
• Experience of income management, including attending court
• Excellent communication skills (verbal and written)
• Ability to analyse data
• Aptitude for IT and in particular Word, Excel and Housing Management software.
• Must be a car driver

Additional Information:

• Based in Leatherhead and across Surrey
• £23.50 per hour
• Paid weekly

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.