Technical Support Engineer

3rd Line Technical Support Engineer

Location: Warwick (Hybrid / Flexible)

Salary: Up to £44,000 Gross Per Annum + Extensive list of benefits

Industry: Web-Technologies

Employment Type: Full-Time Permanent (Must have UK right to work)

Are you an experienced technical support specialist looking for a new challenge?

What about an opportunity to join a personable company creating the technology for the greater good?

Supporting one another is something that we should all strive for, but to spearhead the challenge of reducing communication barriers between people with disadvantageous circumstances is a brilliant way of showcasing how we can use technology to change lives!

We have an exciting opportunity to join a true tech-for-good company responsible for creation of simple cloud-base symbol materials to support learning and communication within the community.

By bringing their tools to life, they have achieved many success stories, and are looking to further support their customer base with an enthusiastic Technical Support Engineer to shape the vision of their support function for the years to come.

You would collaborate with the Head of Customer Success to shape the vision of the support function by playing a key role in the technical software issue resolution, standardising the support procedures and facilitating a self-help approach with customers, reducing the amount of 1st level incidents.

You are a perfect fit if you have:

• Experience in resolution of 1st/2nd/3rd line support queries
• Background in creation of technical documentation
• A good level of understanding of XML/JSON file formats
• Ability to understand and troubleshoot web based technologies

Bonus: Video Creation and Editing