Technical Support Engineer

Posted 16 March by Avanti Easy Apply

Avanti Recruitment are looking for a Technical Support Engineer based around the Abingdon/Didcot area paying £30-35k

This is a UK software product company and leader in the fast growing sector of Mobile Devices.

Technical Skills

A graduate in a computing/IT discipline with proven knowledge and commercial experience of some, or all of the following:

  • PC Operating Systems & Configuration
  • Windows Server Operating Systems & Configuration
  • IP Networking Technologies & Protocols (TCP/IP, DNS, Domains)
  • Internet Networking (IIS, Routers, Switches & Firewalls)
  • Wireless Networking (WLAN / Mobile Data)
  • Microsoft SQL Server
  • Amazon Web Services
  • Mobile Devices (Android, IOS, Win x86, Windows Mobile/CE)
  • Analytics products

Responsibilities

  • Assisting channel partners to install, configure and support systems, including large multi-national rollouts with many thousands of mobile users where strong project management skills will be essential,
  • Technical troubleshooting at all levels,
  • Second and third line technical support to partners and internal IT users
  • Issue management and resolution, adhering to the internal escalation processes that ensure SLAs are met,
  • Interfacing with development on issues which require fourth line support,
  • Proactively, keeping up with emerging technologies and building on a portfolio of technical skills, for example in analytics and AWS,
  • Proactively, contributing to the design and development of new systems and processes that enable more efficient working practices

If you think you are the right Technical Support Engineer then apply now.

Reference: 34705897

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