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Technical Support Consultant

Posted 6 February by Access Group Easy Apply Featured Ended
We are looking for a self-motivated and driven technical specialist to join our Support organisation in a 3rd line capacity. Reporting to the Head of Support you will work closely with your 3rd level peers in advising the rest of the support organisation as a technical expert who can perform root cause analysis, identify and perform data fixes and advise on required process and software changes.
As the technical expert, you will take ownership of difficult and high priority issues and own them through to resolution on behalf of the customer, providing updates as required.
It is an excellent opportunity to accelerate your career through a progressive IT company with a proven record of growth, investment and stability.

Key Objectives:
·Analyse, investigate and resolve technical issues escalated to you by 1st & 2nd line colleagues
·Create, raise and own software issues to development teams, communicating with impacted customers
·Provide expert technical & troubleshooting advice and guidance to other staff
·Examine customer environments and SQL data in order to provide fixes and root cause analysis
·Work closely with related teams as a product expert, clearing blockers
·Cross-skill across the range of supported products
·Provide ad-hoc training to frontline staff to increase Support team capability

Skills & experience required:

·Significant application support experience at 2nd or 3rd level
·SQL knowledge including custom query and script creation
·.Net knowledge or experience supporting .Net applications
·Knowledge of Payroll, HR, Milling, Financial and EMS software or experience in the fields
·Customer focussed and committed to delivering quality service
·Possess excellent communication skills with an ability to build rapport at all levels of an organisation
·Be able to manage time efficiently and effectively
·Work in both self-managing and team environments
·Be committed to delivering and maintaining high standards
·Have the ability to research and own an issue to resolution
·Effectively plan and organise workloads in line with deadlines, including the ability to keep internal management and client administration tools up to date at all times
·Aspire to contribute creatively and innovatively to both the Access team and our customers
·Possess strong written communication skills with an attention to detail
What are we all about?
At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more.
We are passionate about helping our customers stay one-step ahead of the challenges facing their industry and business. That is why over 1 million users and over 10,000 organisations rely on Access software to help their organisation thrive.
Become part of our amazing family and apply!

Reference: 34407954

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