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Technical Support Analyst

Posted 14 August by We Are SSG Ended

Technical Support Analyst - Permanent - Exeter

Technical Support Analyst - Permanent - Exeter

My client is a leading provider of cloud based Applications and are now looking to expand the support team.

Core Responsibilities:

? Support call handling.
? Pick up and process tickets from the support system
? Perform technical tasks such as site configuration, dashboard set ups, form creation, survey set up, data
imports and data modification using either the application itself or tools such as SQLServer and
? Troubleshoot and resolve technical issues.
? Liaise with developers and other team members.
? Work directly with clients to understand issues and how it impacts their business and seek a resolution.
? Answer user queries.
? Attain a high-level of customer satisfaction.
? Continuously improve knowledge of every aspect of the company - keep up to date with changes - become a
product expert.
? Produce database scripts and other tools on an ongoing basis to help with support and other technical
tasks - store, categorise and keep updated so that they remain useful.
? Administer and configure JIRA/Zendesk. Keep it up to date and look to continuously improve the way it is
being used.
? Working shift patterns as part of a team

Required Skills

? Excellent SQL Skills
? Good written and verbal communication
? Microsoft packages

Required skills

  • Application Support
  • Configure
  • SQL
  • Technical Support

Reference: 33071290

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