Technical Services Manager

Posted 4 days ago by Stafford Sharp Associates Easy Apply

Technical Services Manager (Hands On)

Skills - Support Manager, Service Desk Manager, Help Desk Manager, Team Leader, EMEA, ITIL, SLA, Support Team Management, Resource Management, 1st line Support, Helpdesk, 2nd Line Support, windows, exchange, VCP, MCSA, MCSE, CCNA

We have a fantastic opportunity for a Technical Services Manager to run the day to day service operation of the professional services division, this incorporates service desk, field and monitoring teams. My clients are a leading IT managed Services Provider (MSP) based in the heart of Northamptonshire.

The ideal candidate will be hands on technical, preferably someone who has transitioned into management from a previous technical support or team leader roles e.g. 1st line to 3rd line service desk or technical team leader.

Skills Required

¨ Minimum 3 years experience managing within a similar or larger size professional services / managed service business.

¨ High-level technical acumen across a range of technologies and services (ideally transitioned into management from previous technical and team leader roles, e.g. 1st line to 3rd line service desk, technical team leader).

¨ Good technical knowledge accompanied by appropriate accreditations (MCSE, CCNA, VCP etc).

¨ Technical certifications desirable but not essential.

¨ ITIL certification desirable but not essential (intermediate to expert level).

¨ Good level of business awareness and commercial acumen.

¨ Strong organisational, time management and prioritisation skills.

¨ Excellent communication.

¨ Knowledge and capability to conduct effective interviews and employee appraisals.

¨ Knowledge and capability to deliver effective staff technical and operational training.

Personal Attributes

¨ Minimum 3 years experience managing within a similar or larger size professional services / managed service business.

¨ High-level technical acumen across a range of technologies and services (ideally transitioned into management from previous technical and team leader roles, e.g. 1st line to 3rd line service desk, technical team leader).

¨ Good technical knowledge accompanied by appropriate accreditations (MCSE, CCNA, VCP etc).

¨ Technical certifications desirable but not essential.

¨ ITIL certification desirable but not essential (intermediate to expert level).

¨ Good level of business awareness and commercial acumen.

¨ Strong organisational, time management and prioritisation skills.

¨ Excellent communication.

¨ Knowledge and capability to conduct effective interviews and employee appraisals.

¨ Knowledge and capability to deliver effective staff technical and operational training.

Skills - Support Manager, Service Desk Manager, Help Desk Manager, Team Leader, EMEA, ITIL, SLA, Support Team Management, Resource Management, 1st line Support, Helpdesk, 2nd Line Support, windows, exchange, VCP, MCSA, MCSE, CCNA

Reference: 35395817

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