Technical Service Assistant / Customer Service

Posted 6 April by YourRecruit IT Ltd Easy Apply

£18,000 - £21,500 DOE

31 days Holiday and Stakeholder pension scheme!

Key Skills: Technical, Service, Customer Services, Co-ordination, Troubleshoot, Manage, Engineer, 1st Line Support, Photocopier, Canon, SLA’s, Technical, Administration, Degree, Graduate.

My client are one of the largest and most advanced independent suppliers of print and document management systems in Europe who offer a Discount voucher Hub, Healthcare cashplan, Company bonus scheme, Cycle to work scheme and Childcare voucher scheme.

With 3 offices across the UK, they are committed to supporting the success of their customers by helping them to deliver smarter working practices and greater efficiencies.

  • The company is going through a period of rapid growth.
  • Continually looking for great people wanting to come and join their team.

Technical Services Assistant - The Role:

Due to the company’s rapid growth, they have an opportunity that has become available within the Technical Department. The ideal candidate will be a self-motivated and enthusiastic worker with excellent communication skills and a confident telephone manner.

You will be responsible for incoming calls, routing engineers, dealing with customer’s queries and offering 1st line support where applicable.

Duties & responsibilities

  • 1st Line troubleshooting support
  • Routing engineers ensuring the most effective use of their time
  • Providing customers with engineers estimated arrival times.
  • Closing down engineer’s calls
  • Tracking and sourcing parts for devices
  • Answer incoming calls in a professional manner and ensuring SLA’s are met
  • Assist customers with simple user fixes over the phone
  • Various administrative duties

Skills & Experience

  • Excellent customer service skills
  • Technically minded
  • Confident telephone manner
  • Self-motivated
  • Experience in working within a coordination/service desk role (desirable)
  • Works well under pressure
  • Confident user of Microsoft office suite.

This is a career defining opportunity to join a well-established IT Professional Services company. MS Gold Solutions provider and Fortinet Platinum provider! This organization is experiencing a period of sustainable growth. Brilliant benefits, great company and huge career progression on offer! Apply now!

Key Skills: Technical, Service, Customer Services, Co-ordination, Troubleshoot, Manage, Engineer, 1st Line Support, Photocopier, Canon, SLA’s, Technical, Administration, Degree, Graduate.

Due to the amount of CVs we receive we will only be able to contact you if your application is successful.

YourRecruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

Required skills

  • Customer Services
  • Co-ordination
  • Manage
  • Troubleshoot
  • Technical, Service

Reference: 34847767

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