Technical Account Manager

Technical Account Manager

Watford

We are looking for technical solutions account manager to join a thriving business in Watford. This position is working closely with the technical support team but at a more senior level, this role sits in between 2nd and 3rd line support. The person in this role will come from a technical style background but not so heavily focused on just IT, ideally a technical product environment.

In this role you will account managing various clients who may be finding technical issues with products at their site, you will be in charge of investigating these issues and account managing/project managing the repairs process. You will look after problem process management and implement different processes that will allow issues to be solved once and for all.

We need a clear communicator with a technical mindset. Are you somebody who will go to any length o resolve an issue? Are you used to coordinating complex projects including managing internal and external teams?

Duties include:

• Taking ownership of the problem and issue management process
• Providing technical support for products
• Managing escalations
• Scheduling engineers to site and 3rd party suppliers
• Managing the problem lifecycle
• Leading Investigations and troubleshooting
• Working closely with network providers
• Driving change
• Working to deadlines and SLA’s
• Managing service delivery projects

Benefits include:

• 25 days holiday plus BH
• Parking
• Hybrid working
• Bonus
• Gym contribution,
• Life assurance
• Salary sacrifice car scheme