Title: Technical Solutions Specialist
Location: London, UK
Duration: ASAP for 6 Months
Languages: English & Spanish (Fluent)
Pay Rate: £163 Per Day
Randstad is working with a leading global search engine who are looking for a fluent spanish speaking tech solutions specialist.
As a Technical Solutions Specialist, you will work closely with YouTube Partner Technology Managers to provide outstanding support for cutting edge products, solutions and APIs. At it's core, you will help on-board content partners on the YouTube platform. Your responsibilities will be to provide in-depth technical assistance to partners and analyse and escalate advanced technical issues to the appropriate teams. You may also be required to build technical training materials, deliver technical trainings, help partners improve existing video operations.
-Provide proactive and reactive technical support to YouTube Partners, including working with internal stakeholders to help resolve complex technical issues.
-Obtain a broad understanding of YouTube's product technology, in-depth knowledge of YouTube -Player, Content Ingestion Methods and YouTube APIs.
-Act as a liaison between partners, technology managers, account managers and other internal and external teams.
-Deliver technical trainings to educate partners about YouTube products and solutions.
-Build and maintain internal dashboards to monitor partners performance.
-Collect partner feedbacks (bugs and feature requests) for product and engineering teams.
-BA/BS degree in Computer Science or related technical field or equivalent practical experience.
-Engineering and client-facing experience with some coding experience.
-Ability to speak and write in English fluently and idiomatically
-Proficiency in a second language, in particular Spanish.
-Knowledge of Online Video Platforms and YouTube products.
-Technical troubleshooting experience for complex and demanding partners.
-Detail oriented, effective communicator. Good organizational capacity, thrives in ambiguity, and with excellent analytical and problem solving skills.
-Basic knowledge of mobile application development in Android and/or iOS.
Randstad Business Support is acting as an Employment Agency in relation to this vacancy.