Systems Engineer

Systems Engineer

Norwich

£28,000-£33,000

Are you keen to expand your career in IT or have some prior experience in a 2nd Line Support role. This is an opportunity to work for a forward thinking and well-respected IT Managed Service Provider in Norwich. With a progressive approach to training their staff, it is in their ethos to help Engineers achieve qualifications to better themselves and their ability.

Their approach to clients is quality-driven and customer focussed, ensuring their team provide exceptional service and to work collaboratively with their clients. You will be a motivated and natural problem solver with a keen interest in IT.

Key Responsibilities:

• To install and maintain IT systems in line with specifications, to ensure client requirements and deadlines are met, and that systems are fully secure
• Provide 1st and 2nd Line diagnosis and resolution, maintaining a high level of 1st time fixes
• To install and maintain IT systems in line with specifications, to ensure client requirements and deadlines are met, and that systems are fully secure
• Log all service tickets received via telephone, email and client portal and handle accordingly throughout the stages of the ticket to resolution
• To maintain appropriate documentation in our documentation system
• Work in accordance with company values, policies, procedures and standards
• Create knowledge articles to assist with future incident resolution
• Working as part of a team to help meet KPI’s and customer satisfaction
• Keep our documentation system up to date

Key Skills:

• Microsoft 365
• Active Directory
• Window Servers
• Windows Desktop
• Networking knowledge,
• IP,
• Internet connectivity
• CompTIA

For a chance to start to really streamline your skillset to make you a better Engineer, apply now!