System Implementation Officer

Permanent, Full Time (37 hours per week)

Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.

We’re now seeking a System Implementation Officer - someone to be a versatile core member of an Agile (Scrum) team to deliver change that improves and enhances outcomes for the business and its customers. As a development team member, you will be involved in all elements of the project lifecycle; discovery, procurement, build, configuration, testing, training, deployment and embedding.

Specifically, you will help to design, build, and configure new systems and services, whilst seeking and reacting to feedback from stakeholders to ensure that the finished product meets their needs. You will work with the team to build and deliver detailed sprint plans that are understood and achievable and develop and utilise broad skills set to ensure that sprint goals are achieved. Building and maintaining strong relationships with the business and other key stakeholders, including 3rd parties, you will provide early life support for new systems and services to make sure that they are working as expected, that they are embraced by end users and that they become well embedded in the business. You will ensure the quality of delivered products by testing your work, peer reviewing the work of others, and supporting end users in their testing, and deliver fundamental change to the organisation by training and motivating others on new systems and processes you’ve created including designing, documenting, and maintaining system procedures.

We’d like you to…

• Have some experience in more than one of the following areas;
  
  • Project delivery
  • Discovery and requirements definition
  • Procurement
  • System/process design
  • Business analysis
  • System implementation
  • Data and data management
  • Systems documentation
  • Testing
  • Training
  • User support
• Have strong written and verbal communication skills
• Have excellent planning and time management skills
• Be able to prioritise and organise own workload, showing initiative
• Have a proven ability to understand complexity
• Be experienced in MS 365 applications
• CRM Dynamics (desirable)
• Agile/Scrum practices (desirable)

Closing Date: 22nd May 2024

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we’d be delighted to hear from you!