Switchboard/FSD operator/Receptionist

Searching for a highly organised experienced receptionist.

Provide a high standard telephone answering and FSD helpdesk service to the client.

Overall responsibility for ensuring the smooth running of the reception as well as day to day operations for the wider office.

To monitor meeting rooms, ensuring that they are always ready for use.

This position is responsible for providing hands on reception cover, as well as performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors.

Duties / Responsibilities Include:

• Answering phone calls
• Taking of messages
• Transferring of calls
• Monitoring FSD mailbox and responding to all emails in a timely manner
• Administer and oversee room bookings for site
• Manage Access management system and issue new starter and replacement cards/passes
• Ordering of stationery and catering consumables.
• Positively respond to customers through effective communication and personal accessibility.
• Providing excellent customer service, by managing client expectations and ensuring information is communicated between the team and customers
• Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.
• Understand procedures and processes and operate them to the required standard.
• Convey messages and ideas clearly and openly.
• To carry out any reasonable request from management.

Skills and Experience:

2 years' experience in a similar role and operating a switchboard

Some financial / accounting experience and working within the construction sector may be an advantage

• Excellent verbal communication skills, and a high standard of written communication skills

• Write routine reports and correspondence.
• Respond to queries or complaints from clients and colleagues.
• Strategic and Interpersonal Skills:
• Ability to solve problems and deal with a variety of options in complex situations.
• Additional Skills:
• Good skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Outlook, etc. Embraces new technologies and digital tools; such as apps, databases, financial management, work order management, social networking, cloud technologies, hand held mobile technologies
• Results oriented, ability to achieve business goals.
• Customer focused - develop strong customer relationships by listening to and satisfying customer needs.
• Accountable, with the ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals.

HOURS:

• Hours - 8AM to 5PM - 40 Hours Per Week
• PAY - £11 - 12 P/H

Next Steps:

If this seems like the role for you. Please get in touch and apply today at Fawkes & Reece London and speak to:

Victoria Mehmet

Fawkes & Reece is one of the UK's leading specialist construction recruitment consultancies. We provide staffing solutions within the construction industry on both a temporary and permanent basis, offering a consultative approach to our clients. By combining consistently high standards of delivery with strong enthusiasm and attention to detail, we have established a strong foothold in the construction industry as a leading consultancy.