Support Assistant - Procure To Pay (Customer Service Team)

The UK Health Security Agency (UKHSA), the nation’s public health body focused on health protection and security. UKHSA operates as an integral part of the public health system and the national security infrastructure, utilising state-of-the-art technologies and ground-breaking capabilities to tackle a current and future health threats locally, nationally and globally.

The role supports a busy Procure to Pay team by working closely with suppliers and internal stakeholders, including Commercial Managers. This working interface is dependent upon tasks being undertaken to a high level of proficiency and accuracy. The position holder is pivotal in ensuring documentation received is correctly approved and compliant with internal and external regulations.

Essential Criteria:

It is important through your application and Statement of Suitability of 750 words that you give evidence and examples of proven experience of each of the essential criteria (for full details of all essential criteria please refer to the attached job description, you must review this to produce your statement of suitability):

Essential

• Previous experience of working within a Customer Services environment
• Good interpersonal and communication skills (verbal and written)
• Numerate and proficient at maintaining accurate records using in house databases and spread sheets
• Good time management skills and ability to manage competing priorities
• Ability to remain calm under pressure
• Proven ability to work with a team or independently as required

Desirable

• Experience in data entry using a Finance System (e.g. Oracle or similar) with prior experience within a Procurement role
• Ability to understand financial issues and maintain recognised procedures and practices
• Understanding of principles of governance and compliance
• Experience of using call logging systems