Support Analyst

Position:Support Analyst

Location:London, W1W 5PL, UK

Role:Full time (37.5 hours per week). Five days per week in the London office

An amazing opportunity that will enable you to join our growing and exciting Technology team. You will be the first line of support triaging helpdesk tickets and providing 1stand 2ndline support. Your core role will be making sure all members of staff can operate business as usual, but there will be scope to be involved in some Technology projects. You will work closely with other members of the support team and the Systems Engineer.

Record Financial Group:

Record is a leading specialist currency and asset manager with $99.5 billion (as at 31 December 2023) in Assets Under Management Equivalent. Record’s services include currency management, sustainable finance, and asset management. Our clients are largely institutions, including pension funds, charities, foundations, endowments, and family offices.

Record’s offices are in London and Windsor in the UK, Zürich, New York and Frankfurt. The relevant team is based in the London office.

Responsibilities:

• Day to Day IT Issues
• Investigate and Troubleshoot Issues
• Desktop Operating System Deployment and Customization
• Configuration and Maintenance of Mobile Devices
• Creating and Maintaining Users/Groups in Active Directory/Microsoft Entra
• Liaison with 3rdParty Vendors
• Meeting Room Setups and Management
• Desk Moves
• Working Out of Hours as Required
• Documentation of Procedures and Systems
• Assist with anything else as and when necessary
• Incident Ownership and Escalation
• Report All Major issues to Head of Technology

Essential Skills:

• Financial Markets:2yrs minimum
• Working in Small teams
• Cloud and On-Premise Technologies

Technical

• Windows Desktop:Windows 10/11
• Windows Server:Server 2016+
• Microsoft Entra
• Microsoft Intune
• Microsoft Office:2016, 365
• VMWare Horizon:7.x, 8.x
• Active Directory
• Ability to Prioritise
• Strong Communicator

Below would be great to have but not essential.

• Cloud:Azure
• Database:MS SQL Server, Oracle
• Desktop:Defender, Teams
• Monitoring Tools:Auvik
• Networking:Arista, Brocade, Checkpoint, Cisco
• Project Management Tools:Jira & Confluence
• Scripting:Powershell
• Server Management:Exchange, Group Policy, NTFS Permissions, Veeam, VMWare
• Storage:Pure

Benefits:

• Bonus scheme - paid twice a year (usually November & June)

• Pension - defined contribution scheme: 11% employer contribution plus may elect for additional personal contributions. Some cash flexibility allowed
• Private medical (BUPA) employee cover - option to purchase cover for partner and family
• Dental insurance - employee cover and option to purchase cover for partner and family
• Life insurance
• Permanent health insurance
• Medical health assessments
• Ride2Work cycle scheme
• Salary sacrifice car scheme
• Subsidised gym membership
• Share incentive plan (SIP) with Record matching
• 20 days minimum holiday, discretionary additional holiday may be taken
• Study support for further qualifications. Full support and training from the company and the team

Equal Opportunities Statement

Record is proud to be an Equal Opportunities Employer. For our employees to reach their full potential they need to feel valued, included, and respected. This is the culture that Record works towards and, as part of this, we celebrate individual differences and aim to promote a sense of belonging.

Disability Confident

As a Disability Confident employer, we have an inclusive recruitment process and will hire anyone from any background. Where there are barriers to applying, we are committed to discussing options with you to make the process more accessible and provide reasonable adjustments.