Specialist Motor Claims Handler

We have an exciting opportunity to start a rewarding career with AXA Commercial as a Motor Claims Handler. You’ll be based in our newly refurbished Bolton office and will receive world class training to start your career with us.

As part of our Commercial Claims team, you’ll help customers and brokers of AXA Commercial in the UK. You’ll take pride in working as part of an effective team and we’ll provide you with the opportunity to learn about new claims products. You’ll need excellent communication skills and the ability to build great relationships, in order to fully support our customers over the phone. We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home from our Bolton office. We’re also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with your Reed Talent Solutions Consultant.

What you’ll be doing:

• Managing your own portfolio of claims, offering relevant and accurate information to every customer based on your professional expertise and training.
• Carry out investigation of claims, obtaining quantum information to make appropriate policy and legal liability decisions.
• Recommend and action the most appropriate use of the claims management processes, Credit Hire and using current law to provide a cost-effective settlement.
• Identify and contribute to improvement in claims processes to ensure optimum efficiency and ability to deliver business results.
• Utilising strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most.

Working Hours & Shift Pattern:

You’ll work 35 hours per week, Monday to Friday from 9am until 5pm.

Induction & Training:

Life at AXA Commercial is all about giving businesses the confidence to thrive. And we know the best way to do that is by investing in our own people, because whether it be our journey to digital transformation or our unwavering commitment to continuous employee development, creating enviable expertise and empowering our colleagues equips them to better protect our customers. You’ll benefit from role specific training for the first 12 weeks, which will be fully office based and you’ll receive ongoing support throughout your career.

About you

We know that some candidates, may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA, but you’re not sure you tick every box we’d still encourage you to apply.

What we’re looking for:

• Experience in Motor Claims at a minimum of £10,000 is essential, this could be from a retail or commercial insurance background. If you have experience of Motor Trade Claims, Agriculture or Farm Claims, we’d also encourage you to apply.
• Ability to connect and communicate clearly with a variety of people, utilising quick problem-solving skills.
• Passionate about working as part of a collaborative team.
• Property Claims experience is advantageous, but not essential.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of between £22,000 - £27,000 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

About AXA

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.