Software Support Engineer

We are looking for a Software Support Engineer with a focus on providing excellent service to customers.

You will be to ensuring the seamless operation of our systems, products, and applications in the production environment, thereby enabling the development team to remain focused on delivering.

As a Software Support Engineer, who will be part of our Product Department team but will also work closely with the Operations team.

This is a customer facing role and the position supports and maintains applications that we build for our customers around the globe!

Our applications are web based, deployed on Azure cloud, exposed as web services/applications using various technologies including C#, JavaScript, ReactJS, .NET MVC, MS SQL, HTML5, CSS3, jQuery.

If you are looking for an international, fresh, and fast-growing environment to enhance your career further we would like to hear from you.

You will be required to travel to Greece once or twice a year to meet with the development team face to face and for training.

Key Responsibilities

• Taking ownership of support requests, collaborating with the development and operations teams to promptly identify and resolve issues, and providing regular updates to stakeholders.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal team.
• Updating customer documentation to prevent recurrent issues.
• Proactively monitoring insights and alerts in the production environment to identify potential issues.
• Collaborating with the product and development team to test new product releases and expedite the release processes.
• Provide support to our partner developer teams to integrate with our platform. This may include debugging script, writing code snippets for customers as well as continuously refining and documenting various processes.
• Assist in developing tools and resources to help improve the company's internal operational efficiencies.
• Provide support on the maintenance and development tasks related to Salesforce CRM, internal phone system and set up and maintenance of internal IT systems.
• Carry out allocated duties and tasks by applying a flexible and adaptable customer centric approach to serve multinational presence and global operations across multiple time zones

Requirements

• Skills for understanding and writing C#, .NET MVC, Web Services, MS SQL, JavaScript, HTML5, CSS3, MySQL, Azure
• API's
• Strong analytical and problem-solving skills
• Excellent communication skills (As important as your Tech skills)
• University Degree in Information Technology or relevant field
• Understands the principles of OOP
• Ability to work in a team under guidelines provided by the Team Leader using agile software development (SCRUM).

Benefits:

• Hybrid - Work from home a few days a week
• Canteen
• Casual dress
• Company pension
• Free parking
• Life insurance
• On-site parking
• Private medical insurance