Application Consultant

Posted 14 July by Zellis
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About Moorepay

Founded in 1966, Moorepay is one of the UK’s leading payroll & HR solution providers. We support a growing customer base of 10,000 customers across the UK.

Every year, Moorepay produces six million payslips and handles around 150,000 engagements,
providing HR, employment law and health & safety advice, policies and site visits to support business owners & HR professionals.

A trusted leader in payroll and HR solutions for 50 years Moorepay is a division of Zellis (formally the UK and Ireland division of NGA Human Resources), a leading payroll, HR and managed services provider in the UK and Ireland. Moorepay & Zellis collectively are market leaders within the payroll & HR industry and are committed to delivering a trusted, reliable and comprehensive service to our customers.

Purpose:

  • To raise quotes direct to clients for bespoke work raised via the change request procedure
  • To assess the change request requirements and design solutions that match those requirements
  • To create the agreed bespoke solution within agreed timescales
  • To advise clients with regards to the change requested on best use of the system
  • To advise internal teams with regards to the change requested including best use of the system
  • Work alongside Implementation to design and create bespoke elements
  • To support the Sales team in delivering bespoke solutions

Key Accountabilities:

  • Change Control
  • Assess client’s requirements and identify solutions
  • Provide quotes direct to clients
  • Schedule work based on priority, impact on customer, revenue to Moorepay
  • Ensure revenue is logged and client billed once completed
  • Update any required processing instruction as required
  • Raise Feature requests with Development if bespoke software is required
  • Document new procedures
  • Handover complex changes to internal team and / or client as appropriate in a none technical manner

Consultancy

  • Advise, support and test interfaces in and outbound
  • Analysis and provide advice on the best technology options such as API and HR to Pay or Mapper
  • Provide on-site and potentially off-site consultancy with clients

Pre-Sales Support

  • Assist the Sales Team by assessing prospect’s requirements
  • Providing solutions or workarounds if necessary, for any requirements not in scope of the standard Implementation build.
  • Provide Quotes to Sales Team for any bespoke work
  • Attend Pre-Sales calls with prospects

New Business Onboarding

  • Create bespoke build requirements in association with the Implementation Team
  • Schedule and prioritise work to support new business going live on schedule

Continuous Improvement

  • Develop and maintain good internal and external relationships
  • Considers and discuss new ideas which add value to the customer
  • To support Tech Delivery’s Kochi team so they can complete work accurately and on time
  • Learning about new product developments and technology and spend time keeping up to date with payroll and HR legislation and industry developments

UAT

  • Provide UAT for new releases of Moorepayhr as part of the Early Adoption Programme
  • Provide UAT of bespoke software and where agreed QA also

Related Experience / Qualifications / Credentials:

  • Payroll experience with formal payroll qualification an advantage and / or HR experience with formal qualification an advantage
  • Change Management
  • Report writing skills - Moorepayhr and IBM Query knowledge an advantage
  • Ability to work unsupervised
  • Work to deadlines with appropriate prioritisation
  • Can make decisions without guidance
  • Flexible approach to working and problem solving
  • Support other teams including Payroll Operations, Tech Support, Projects and Helpdesk dependent on the resource requirements of the larger team
  • Customer Care and / or training
  • Business Awareness including revenue opportunities
  • A working knowledge of the Outsourcing business / SaaS an advantage
  • PC Literacy - Word, Excel, Powerpoint, Outlook, One Drive
  • Good technical knowledge of HR and payroll systems
  • Excellent communication skills both written and verbally
  • Can build effective working relationships with clients and colleagues
  • A drive to learn and develop including self-development
  • Embrace change as new technology is introduced

Reference: 43057598

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