Skin Spa Manager

Ready to bring passion into your career?

Clarins is not only a fast-growing, leading beauty company, we’re also a committed, family-owned enterprise with a fiercely independent and pioneering spirit. As one of the top skin care companies worldwide, with a strong position in Europe and America and growth accelerating in Asia, we’re looking for a Skin Spa Manager based in John Lewis, Cambridge.

The role:

Playing a vital role, you’ll take ownership of the spa business in order to grow and develop occupancy and retail targets, on both an individual and store level.

What you’ll do:

• Plan and organise the Spa workload with flexibility in order to ensure maximum productivity and customer experience
• Focus on maximising opportunities through brand eventing, new launches and promotions whilst never losing focus on customer loyalty
• Ensure accurate stock and sales levels are maintained within the Skin Spa and have an overall awareness of competitive / department / store performance in relation to that of the Clarins business
• Establish a professional working relationship with each Skin Spa team member in order to assist them in their individual development
• In the absence of either the business / assistant business manager take responsibility for the total account.

You are:

• Passionate about skincare and beauty
• A confident and articulate communicator
• Customer-focused and results-oriented
• Genuinely looking forward to new challenges

You have:

• 2 Years background in a management role - ideally in a beauty or retail
• NVQ3 or equivalent Beauty Therapy qualification
• Significant experience in a Spa or Beauty Salon environment
• Exceptional customer service skills
• Proven ability of coaching and motivating a team
• Excellent communication and analytical skills

We have:

• 65 years of expertise in Beauty and Spa with our Clarins and My Blend brands
• Distinctive, high-quality products and services
• A longstanding commitment to social, economic and ecological initiatives
• Growth opportunities
• Learning & Development
• An attractive compensation and benefits package

If you have a curious mind and are always questioning how things can be done better, the ability to take risks and accept new challenges, join us!