Service Manager

Your new company
I am currently partnered with a leading university within the UK looking to bring in a Service Manager to lead and manage the Operations Team in the Student Experience directorate. The role will be focused on maintaining and improving our operational excellence and supporting the transition of existing service delivery processes toward DevOps.
The right candidate will have experience of managing complex platforms, continuous improvement, in a product-based approach, seamlessly delivering change alongside ongoing operational activities. You will be required to manage (major) incidents and service requests with products in the service area and within stated SLAs and OLAs.

• Type: Contract (3 months)
• Day Rate: £550 p/d inside IR35
• Location: London (hybrid)

What you'll need to succeed
The right candidate will have relevant knowledge & qualifications in the following:

• Expert knowledge of web applications and solutions design, development, integration and translating business requirements into robust technical solutions
• Substantial knowledge of systems lifecycle management processes, techniques and tools
• Substantial knowledge of best practice service management processes with experience of effective problem management in a complex operational environment.
• DevOps/Service Management certification e.g. ITIL (desirable)
• Agile project methodologies (Scrum, SAFe, DSDM) (desirable)

Relevant experience:

• Extensive experience with Content Management Systems
• Experience with information management, data architectures, and data management
• Experience with web hosting platforms (i.e. Apache, Apache Tomcat, IIS), standards and practices
• Experience with hosting, configuring and tuning relational database(s) in particular, MySQL and MariaDB
• Experience with web development practices and deployment processes
• Experience with integration technologies
• Experience of developing and maintaining technical standards, specifications and related documentation

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Alternatively, if this opportunity isn't right for you, but you know of anyone who may be suitable, please send their details and we'll be happy to reach out.
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