Service Desk Technician

We are working with a well-respected and fas-growing IT support business who, due to their continued growth, are recruiting for a customer-focused, enthusiastic Service Desk Technician to join their team.

As a Service Desk Technician (Tier 1), you will be the first point of contact for all our clients on our Tier 1 Service Desk, providing professional and reliable technical support to valued clients.

IT Support (remote and on-site) responsibilities include:

• Providing efficient and effective customer service to end-users and stakeholders.
• Logging and managing incoming issues through our ITSM software.
• Providing 1st line diagnosis and resolution with a high-level of first-time fixes.
• Escalating complex problems to Tier 2 Service Desk Technicians.
• Prioritising and managing your workload to meet client SLAs.
• Coordinating with third parties to install, configure, and roll-out software.
• Setting up and deploying new users, hardware, and software.
• Adhering to company policies, procedures, and best practices.
• Documenting and updating records pertaining to supported networks and devices.

To excel in this role, you will have strong customer service skills, be organised, and possess strong communication, problem-solving, and IT skills, along with:

• Proven customer service experience via telephone/remote.
• Experience with Microsoft operating systems (Windows 10/11).
• Experience with Microsoft Office applications.
• Experience of working on a Service Desk within a Managed Service provider would behighly beneficial.
• IT Troubleshooting experience also desirable but not essential as full training will be given.

If you're passionate about technology, thrive in problem-solving, and are committed to providing top-tier customer service, apply today using the link below. We welcome candidates from all backgrounds.

Working Hours: Monday - Friday, 9am to 6pm

Salary: £23,654 - £25,779 dependant on experience