Service Desk Technician 12 Month Fixed Term

Position:                        Service Desk Technician (12 Month Fixed Term)

About Us

This is a great opportunity to join an award-winning organisation, named Best Sustainable Housing Association in Wales 2021. We are one of the largest social housing landlords in Wales, with over 9,000 properties across our region, making a difference to our communities.  

As we continue to grow, we are excited to add the role of Service Desk Technician to our Technology and Innovation Team who are vital in ensuring that we are able to provide an excellent service to our customers. The role is a permanent with a starting salary of £29221 a year.

About the role

The role of Service Desk Technician is a vital role within our Technology and Innovation Team and has been created to assist with the effective delivery of ICT services in the organisation. The successful Service Desk Technician candidate will be responsible for taking customer queries and managing expectations before dealing with any issues effectively in a timely manner.

Our new Service Desk Technician will be responsible for assisting the Service Desk Manager in:

• Service Desk– Using the service desk facility to support employees by answering requests for software and hardware support. Assist with the identification of patterns and trends and ensure all requests are dealt with efficiently and effectively.

• Customer Relations – Working within a team, providing 1st and 2nd line support for the business by identifying issues and dealing with them proactively. Engaging with customers and building strong relationships to ensure an end user approach. Communicating solutions to issues staff are facing with patience and understanding.

• Infrastructure & Assets – Ensure that all company assets are recorded, compliant and in good condition.

About You

In order to be successful in the role of Service Desk Technician our new team member will be educated to NVQ level 3 or the equivalent experience:

• Strong diagnostic skills and the ability to use them to identify software issues and provide solutions
• Excellent communication skills which will be used to develop relationships, using initiative to solve problems

Key Benefits

• 25 days annual leave (plus bank holidays and 2 additional office closure days at Christmas), rising to 28 days annual leave after 3 years’ service, and 31 days annual leave after 5 years’ service.
• Generous stakeholder pension scheme (rising to 8% contributions)
• Company sick pay and Income Protection Insurance (conditions apply)
• A 24/7 Employee Assistance Programme (EAP) and an app-based service giving employees and their families access to remote GP’s and enhanced health support.
• A paid day off to take your child to their first day at reception.
• Employee discount schemes
• Salary Sacrifice Car Lease Scheme
• Cycle 2 Work Scheme
• Learning and development opportunities

Please see attached Service Desk Technicianrole profile for the full job description and person specification. 

Job Closing Date – 14th April 2024

Please note that should we receive a high volume of applications; the role could close early.