Service Desk Team Lead

Service Desk Team Lead

Salary up to £32k per annum + Bonus

Jarrow - Hybrid working 6/1

TechNet is currently partnered with a leading global components manufacturer and distributor. The company is going through a growth period with a relatively green IT team that is readily expanding.

This exciting opportunity to join a rapidly expanding company will see you lead a team of 6 on the service desk for the APAC region.

Some of what you will be doing:

• Managing a team of 6 providing leadership and hands-on technical support
• Acting as incident manager as and when required and supporting the IT function.
• Mentoring, Coaching, management support and development including performance reviews, evaluations and reporting of individual KPIs
• Collaborate with all service desk managers to ensure one global process
• Identify process improvement

Skills you will need;

• Service desk team lead experience
• Minimum of 2 years experience in hands-on technical support
• Experience in managing the major incident process
• Detailed experience of Employee line management
• Expert knowledge of the Microsoft Technology stack
• Experience working in an ITIL environment
• Strong Leadership skills

Please get in touch for more information