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Service Desk Manager

Posted 1 February by Omni RMS Easy Apply Ended

Are you a results driven Service Desk Manager with proven experience of managing and leading staff, engineers and subcontractors? Are you a problem solver looking for a new challenge? Would you like the opportunity to work for a FTSE 250 business within the Facilities industry? If so then this could be the opportunity for you…….

As a Service Desk Manager, your responsibilities will include:

  • successfully managing and lead the service desk team
  • effectively managing and develop staff, engineers and subcontractor including conduct, performance, attendance and capability
  • supporting the Operations Support Director in establishing and maintaining an organised, structured and well managed working environment.
  • fostering client relationships and develop a culture of trust with Internal/External clients
  • driving and motivating a team that exceeds customer expectations and delivers a first class customer service

What you'll need:

  • Proven experience in a similar Service Desk Manager role ideally within the Facilities Management industry
  • Can demonstrate knowledge and understanding of Health, Safety, Environment and Quality systems and the management of safe systems of work
  • Can demonstrate strong leadership skills and have the ability to implement structure and change.
  • Able to motivate and manage a team effectively.
  • Generating creative solutions to work situations; trying different and novel ways to deal with organisational problems and opportunities.

If you feel you meet the above criteria and are looking to secure a new role within a large, reputable organisation then apply now for immediate consideration.

Required skills

  • Service Desk Manager
  • Help Desk manager

Reference: 34375001

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