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Service Desk Manager, Insurance

Posted 7 March by Arc IT Recruitment Easy Apply Ended

Service Desk Manager, Insurance

Bedford, Bedfordshire

Circa £45 - 50k plus bonus plus bens

ITIL, ServiceNow, Incident Management

Service Desk Manager with significant financial services experience is required by a Bedford-based insurance company who are currently experiencing a period of tremendous growth. This role will see you leading and overseeing the provision of both first and second line support in a fast-paced environment. You will act as the first point of escalation for complex and urgent technical issues and access audits as well as managing and taking ownership of all major incidents.

Key skills and experience:

  • Proven people management of a Service Desk of at least 15 individuals
  • Significant previous financial services experience
  • Extensive experience of Incident Management
  • ServiceNow and/or Remedy workflow management system experience
  • ITIL Intermediate Qualification or other service equivalent
  • Proven IT Service Management experience

For a full consultation on this highly interesting role, please send your CV to Rebecca or call .

Reference: 34629022

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