Service Desk Engineer

Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Hours: Shift Pattern of 12 hours 07:00 - 19:00, 11:00 - 23:00 (2 Early followed by 2 Late shifts, followed by 4 days off)

Your new role:

• Respond to manage the support contacts and tickets as defined within Service Level Agreements.
• Escalate issues and appropriate Resolvers Groups wherever required in order to resolve an issue as quickly as possible.
• Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.
• Performs general preventative maintenance tasks on computers, laptops and Network platforms.
• Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets).

What you’ll need to succeed:

• Experience in managing/troubleshooting Windows Desktop Operating Systems and Network solutions at 1st Line level.
• Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network.
• Experience in using ITIL based ticketing system (ITIL foundation preferred).
• Will require SC clearance in this role, so having this now would be desirable.

What we offer:

• Involved in varied projects that make a positive impact on critical services on a local and national level
• Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club
• Dedicated Learning and Development team and access to a range of training, courses and certification support
• Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave!